Tillie Doyle
Peter Pan Bus Lines allows its passengers to change their tickets, but there are a few things to keep in mind. Firstly, changes can only be made before the scheduled departure, and there is a standard reissue fee of $10 per ticket, plus any difference in the new fare. If the original fare was $10 or under, the exchange fee is $5. Tickets cannot be changed within two hours of departure, and departure and arrival locations cannot be altered. Misplaced, stolen, or illegible tickets cannot be refunded, reprinted, or replaced.
| Characteristics | Values |
|---|---|
| Ticket exchange | Allowed |
| Exchange fee | $5 for tickets under $10, $10 for tickets over $10 |
| Transaction cost | $2.50–$5.00 per ticket |
| Time for exchange | At least 2 hours before departure |
| Exchange mode | Online, Peter Pan Bus App, or at a Peter Pan ticket counter |
| Reissue fee | $10 per ticket |
| Refund | Not allowed unless the 'Refundable Fare' option is selected |
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What You'll Learn
How to change your ticket
You can change your Peter Pan bus ticket by following these steps:
Firstly, it is important to note that Peter Pan Bus Lines do not offer refunds, reprints, or replacements for misplaced, stolen, or illegible tickets. You must also change your ticket prior to the departure time. For non-refundable and advance purchase tickets, there is a fee for changing the departure date and time, plus the cost difference of the new ticket. The reissue fee is typically $10 per ticket.
If the original fare of your ticket is $10 or under, the exchange fee is $5. If the original fare is over $10, the exchange fee is $10. There is also a transaction cost of $2.50 to $5.00 per ticket. You can change your ticket online, on the Peter Pan Bus App, or in person at a Peter Pan ticket counter.
To change your ticket online, you will need to create an account on the Peter Pan Bus website. Once you have an account, enter your order number, the email associated with the ticket purchase, and the last name of the buyer or passenger. You will then receive an email with the title "Add your reservation!" Click "Add Trip to Account" and review your updated reservation.
To change your ticket on the Peter Pan Bus App, select "Sign in or lookup your ticket." Enter your confirmation number and the last name of the ticket purchaser, and click "CONTINUE AS GUEST." You will then see the "RESCHEDULE" option on each of the trips associated with your order.
You can also contact Peter Pan Bus Lines directly at +1 (800) 343-9999 or https://peterpanbus.com/request/ to change your ticket.
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Exchange fees
Peter Pan Bus Lines allows passengers to change their tickets, but there are certain conditions and fees involved. Firstly, it is important to note that tickets must be changed prior to the scheduled departure time. If the ticket exchange takes place within two hours of departure or after the bus has departed, the ticket becomes non-exchangeable and a new ticket must be purchased.
The exchange fee depends on the original fare of the ticket. If the original fare is $10 or under, the exchange fee is $5. If the original fare is over $10, the exchange fee is $10. This standard reissue fee is applied per ticket.
In addition to the exchange fee, there is also a transaction cost of $2.50 to $5.00 per ticket, as well as the difference in cost between the original and new ticket. These fees are payable in US dollars and are non-refundable. It is important to note that the departure and arrival locations cannot be changed, only the travel date and time.
To make changes to a ticket, passengers can contact Peter Pan Bus Lines directly by phone or online, or use the Peter Pan Bus App. Passengers will need to provide their order number, the email associated with the ticket purchase, and the last name of the buyer or passenger. After making the necessary changes, passengers will receive a new confirmation email and order number.
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Non-refundable tickets
Peter Pan Bus Lines has a strict policy regarding non-refundable tickets. All tickets are non-refundable unless you have selected the 'Refundable Fare' option during booking. If you choose to cancel your non-refundable ticket or not travel, the cost of the ticket will not be refunded.
In case you are unable to travel on the scheduled departure date, you can still change your ticket for a fee. This can be done by contacting Peter Pan Bus Lines directly by phone or online, or by using the Peter Pan Bus App. The fee for exchanging a ticket is $5 if the original fare is $10 or under, and $10 if the original fare is over $10. There is also a transaction cost of $2.50 to $5.00 per ticket, as well as the difference in cost for the new ticket.
It is important to note that ticket exchanges must take place at least two hours before the departure time specified on the original ticket. Any exchanges within two hours of departure or after the bus has departed are not allowed. Additionally, the departure and arrival locations cannot be changed, and a new ticket must be purchased if these details need to be altered.
To change your ticket online, you will need to create an account on the Peter Pan Bus website. Once you have an account, you can enter your order number, the email associated with the ticket purchase, and the last name of the buyer or passenger. After making the necessary changes, you will receive a new confirmation email and order number.
While Peter Pan Bus Lines offers flexibility in changing non-refundable tickets, it is important to plan ahead as exchanges are only allowed before the scheduled departure time.
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Changing your ticket online
Peter Pan Bus Lines allows you to change your ticket online via their website, www.peterpanbus.com, or through their mobile app.
To change your ticket online, you will need to create an account on their website. You can then follow these steps:
- Enter your order number, the email associated with the ticket purchase, and the last name of the buyer or passenger.
- After entering the information, you will receive an email with the subject line "Add your reservation!".
- Open the email and click on the link provided to add the trip to your account.
- Once you have accessed your trip, you will be able to view the "Reschedule" option.
- Proceed with changing your travel date and time. Please note that the origin, destination, and customer name can also be changed.
- Confirm your updated reservation.
It is important to note that changes can only be made at least two hours before the scheduled departure time. A standard reissue fee of $10 per ticket will be charged, along with any difference in the cost of the new ticket. Tickets that are not exchanged before the scheduled departure time are not eligible for reissue, and a new ticket will need to be purchased.
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Changing your ticket in-person
Peter Pan Bus Lines allows you to change your ticket in person at a Peter Pan ticket counter. You can change your travel date, time, origin, destination, and customer name for a fee. This fee includes a standard reissue fee of $10 per ticket plus the difference in the cost of the new ticket. For tickets where the original fare is $10 and under, the exchange fee is $5. For tickets where the original fare is over $10, the exchange fee is $10. A transaction cost of $2.50–$5.00 per ticket will also be applied. Note that you must change your ticket at least two hours before the departure time specified on the original ticket. Tickets cannot be exchanged within two hours of departure and after the bus has departed.
To change your ticket in person, you will need to go to a Peter Pan ticket counter and provide your original ticket, as well as any other relevant information or documentation. The customer service agent will be able to help you change your ticket to a new date, time, or destination, and will inform you of any additional fees or costs.
It is important to note that not all tickets may be eligible for change. For example, commuter tickets cannot be exchanged or extended. Additionally, if you choose to cancel your ticket or not travel, the cost of the ticket will not be refunded. Therefore, it is essential to review the terms and conditions of your ticket before making any changes.
You can also change your ticket online at www.peterpanbus.com or on the Peter Pan Bus App. To do this, you will need to create an account if you don't already have one. Once you have an account, enter your order number, the email associated with the ticket purchase, and the last name of the buyer or passenger. You will then receive an email with instructions on how to add your reservation and change your ticket.
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Frequently asked questions
You can change your ticket online at www.peterpanbus.com, on the Peter Pan Bus App, or in person at a Peter Pan ticket counter. You will need your order number, the email associated with the ticket purchase, and the last name of the buyer or passenger. Changes must be made at least two hours before the scheduled departure time.
There is a standard reissue fee of $10 per ticket, plus the difference in the cost of the new ticket. For tickets where the original fare is $10 or under, the exchange fee is $5.
All tickets are non-refundable unless you have selected the 'Refundable Fare' option.
