Tillie Doyle
Peter Pan Bus Lines offers a variety of options for passengers who need to change or cancel their bus tickets. While their tickets are typically non-refundable, there is a 'Refundable Fare' option that passengers can select at the time of booking for an additional fee of $18. This option only applies to unused tickets purchased before departure and does not cover any change fees if the original purchase has been modified. Refund requests must be submitted in writing through their Customer Care team at least two hours before the scheduled departure time. Passengers can also modify non-refundable tickets, subject to availability, by changing the departure dates and times for a change fee plus the cost difference of the new ticket.
| Characteristics | Values |
|---|---|
| Refundable tickets | Yes, but only if the 'Refundable Fare' option is selected for an additional fee of $18 |
| Refund processing time | 5-7 business days to the original payment method |
| Refund request method | In writing through Peter Pan's Customer Care at www.peterpanbus.com/request |
| Refund request deadline | 24 hours before the scheduled departure time |
| Non-refundable items | Ticketing fees, change fees, and other transaction fees |
| Cancellation fee | $5 per traveller |
| Exchange fee | $5 for tickets under $10, $10 for tickets over $10, plus a transaction cost of $2.50-$5.00 per ticket |
| Reissue fee | $10 per ticket |
| Reschedule deadline | 2 hours before the original travel date and time |
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What You'll Learn
Peter Pan Bus Lines' refund policy
Peter Pan Bus Lines has a detailed refund policy that passengers should be aware of before purchasing tickets.
Firstly, it is important to note that Peter Pan Bus tickets are generally non-refundable, non-transferable, and limited as endorsed. This means that if you choose not to travel or cancel your ticket, the cost of the ticket will not be refunded. However, Peter Pan Bus Lines does offer a 'Refundable Fare' option for an additional fee of $18, which allows passengers to request a refund under certain conditions.
If you have purchased the 'Refundable Fare' option, you can request a refund for your unused ticket by submitting a request in writing to Peter Pan's Customer Care team through their website at least 24 hours before the scheduled departure time. It is important to note that only the fare portion will be refunded, and any fees, including the refundable fare fee, change fees, and other transaction fees, are non-refundable. A $5 cancellation fee per traveller will be deducted from the refund, and it will be processed within 5-7 business days to the original payment method.
For round-trip tickets, if you have used one leg of the journey, the unused portion (return fare) is refundable if the refundable fare fee has been paid and the scheduled departure time has not passed. Similar to the previous case, you must submit a refund request at least 24 hours before the scheduled departure time for the unused portion.
While Peter Pan Bus Lines does not offer refunds for misplaced, stolen, or illegible tickets, they do provide the option to modify non-refundable tickets subject to availability. Passengers can change their departure dates and times in advance for a change fee plus the cost difference of the new ticket, if applicable. However, any ticket not exchanged prior to the scheduled departure time is not eligible for re-issue, and a new ticket will need to be purchased.
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How to request a refund
Peter Pan Bus Lines offers its customers the option to purchase tickets with a 'refundable fare' for an additional fee of $18. This option must be selected at the time of booking, and only the fare portion of the ticket will be refunded. The refundable fare fee and other ticketing fees are non-refundable.
To request a refund, you must submit your request in writing to Peter Pan's Customer Care team online at www.peterpanbus.com/request. You can also contact Peter Pan Bus Lines directly by phone at +1 (800) 343-9999.
Your request must be submitted at least 24 hours before the scheduled departure time. Refunds will be processed within 5-7 business days to the original payment method. A $5 cancellation fee per traveller will be deducted from the refund.
Please note that Peter Pan Bus tickets are non-refundable unless you have previously added the refundable fare to your purchase. If you do not have the 'Refundable Fare' option, you can still modify a non-refundable ticket, subject to availability. For non-refundable tickets, departure dates and times may be changed in advance of the departure time for a change fee plus the cost difference of the new ticket, if applicable.
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Non-refundable tickets
Peter Pan Bus Lines tickets are non-refundable unless you have previously selected the 'Refundable Fare' option when purchasing your ticket. This option is available for an additional fee of $18.00.
If you have purchased a ticket with the 'Refundable Fare' option, you can request a refund by submitting a request in writing to Peter Pan's Customer Care team through their website at least two hours before the scheduled departure time. Only the fare itself will be refunded, and a $5 cancellation fee per traveller will be deducted from the refund. Refunds will be processed within 5-7 business days to the original payment method.
If you have a non-refundable ticket, you can still modify your ticket for a fee plus the cost difference of the new ticket, if applicable. You can change your departure dates and times in advance of the original departure time through the Peter Pan mobile application, online, or in person at a Peter Pan ticket counter. However, any ticket that is not exchanged prior to the scheduled departure time is not eligible for re-issue, and a new ticket will need to be purchased.
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Refundable fares
Peter Pan Bus Lines offers customers the option to purchase tickets with a 'refundable fare' add-on. This option is available for an additional fee of $18.00 per ticket. Only tickets purchased with this option are eligible for refunds.
To request a refund, customers must submit a request in writing through Peter Pan's Customer Care website at least two hours before the scheduled departure time. Refunds will be processed within 5-7 business days to the original payment method. A $5 cancellation fee per traveller will be deducted from the refund.
It is important to note that Peter Pan Bus tickets are generally non-refundable, non-transferable, and limited as endorsed. The company does not accept responsibility for lost or stolen tickets.
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Re-issue and exchange policy
Peter Pan Bus Lines offers its customers the option to modify their tickets, subject to availability. Non-refundable tickets can be modified by changing the departure dates and times in advance of the departure time for a change fee plus the cost difference of the new ticket, if applicable. However, tickets not exchanged prior to the scheduled departure time are not eligible for re-issue, and a new ticket for the newly intended travel date/time will need to be purchased. Peak and holiday travel blackouts may apply when changing a ticket.
Tickets can be exchanged in person at a Peter Pan ticket counter, online at www.peterpanbus.com, or on the Peter Pan Bus App. The travel date, time, origin, destination, and customer name can be exchanged. The exchange fee is $5 for tickets where the original fare is $10.00 and under, and $10 for tickets where the original fare is over $10.00. A transaction cost of $2.50–$5.00 per ticket, as well as the difference in cost of the new ticket, will be applied.
For non-refundable and advance purchase tickets, customers may reschedule travel dates at a Peter Pan Bus ticket counter, with the Peter Pan Bus App, or online at www.peterpanbus.com. Changes must be made at least two hours prior to the original travel date and scheduled departure time; otherwise, the ticket will be null and void.
Peter Pan Bus Lines also offers its customers the option to purchase tickets with a refundable fare for an additional fee of $18. Refundable fares apply only to unused tickets purchased before departure. If one leg of a round-trip ticket has been used, the unused portion is refundable if the refundable fare fee has been paid. All refund requests must be submitted in writing through Peter Pan’s Customer Care team at www.peterpanbus.com/request at least two hours before the scheduled departure time.
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Frequently asked questions
Peter Pan Bus tickets are non-refundable unless you have added the 'Refundable Fare' option to your purchase.
To get a refund, submit a request in writing to Peter Pan's Customer Care team at www.peterpanbus.com/request. Requests must be made at least two hours before the scheduled departure time.
There is a \$5 cancellation fee per traveller, which will be deducted from the refund.
Refunds are processed within 5-7 business days to the original payment method.
No, Peter Pan Bus Lines cannot refund, reprint or replace any misplaced, stolen or illegible tickets.
