Tillie Doyle
The preview pane in Smartmail allows you to preview the contents of an email before opening it. By default, the preview pane is turned on, but you can disable it if you prefer. Disabling the preview pane can be useful if you want to control whether senders can track your interaction with their emails, or if you simply prefer to open each email in a separate window. This guide will explain how to turn off the preview pane in Smartmail, as well as in other email clients such as Gmail and Apple Mail.
| Characteristics | Values |
|---|---|
| Can you turn off the preview pane in Smartmail? | Yes, it is possible to turn off the preview pane in Smartmail. |
| How to turn off the preview pane in Smartmail | Log into SmarterMail Webmail, select Settings, click on the Webmail tab, select "Disabled" from the Preview Pane drop-down menu, and click Save. |
| Other methods to disable preview | For Apple Mail, drag the divider between the message list and preview pane to the right until the preview pane disappears. For Gmail, go to Settings, select the Inbox tab, uncheck the "Enable reading pane" box, and click Save changes. |
| Impact of disabling preview pane | Disabling the preview pane can prevent email senders from tracking your interaction with their content, such as "click-through" rates. |
What You'll Learn
Preview Pane settings in SmarterMail
The Preview Pane in SmarterMail allows you to control whether or not you preview email content in a 'Preview Pane' as well as if you preview any associated images. By default, SmarterMail is configured to have the Preview Pane turned on in the Right Side, and images disabled in the preview pane.
To change your Preview Pane settings, log into Webmail. Then, select Settings (the gear icon) from the menu on the left. Click on the Webmail tab. Where it reads Preview Pane, select the option you want from the drop-down menu. Options include Right Side, Bottom, or Disabled. If you do not want to preview any images in the Preview Pane, you can keep the 'Disable images in preview pane' box checked. If you do want to preview images, simply uncheck this box. Once you have made your desired selections, click the Save button.
SmarterMail also allows you to change other settings, such as your password, language, and recovery email address. These settings can be accessed from the Account Settings page. For example, to change your password, simply click the "Change Password" button and enter your new password. To change your language, select your desired language from the list of available languages. It is important to note that the language you select will determine everything you see in the webmail interface, so choose wisely.
Additionally, SmarterMail offers browser notifications that can alert you about common activity within the platform, even if your browser window is minimized or hidden. To enable these notifications, simply log into a SmarterMail site and ensure that your browser is running. A request to enable browser notifications will appear upon your first login.
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Disabling images in the Preview Pane
To disable images in the Preview Pane, log into Webmail. From the menu on the left, select Settings (the gear icon). Click on the Webmail tab. Under Preview Pane, select your preferred option from the drop-down menu. You can choose from Right Side, Bottom, or Disabled. Underneath the Preview Pane option, you will see 'Disable images in preview pane', which is checked by default. If you want to change this setting, simply uncheck this option and click Save.
If you are using Apple Mail, you can disable the automatic preview of images in emails by disabling the loading of remote content in the Viewing tab of Mail's Preferences. This gives you control over tracking, ensuring that no information is provided to the sender unless you act upon the email by clicking a link. Alternatively, you can manually disable the preview of inline attachments by using the ctr+select function.
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Advertisers and tracking
SmartMail is a direct mail advertising service that combines physical mailers with AI-driven targeting. It offers a range of services, including accurate, highly targeted consumer lists, full-colour design and printing, list management, response tracking and analytics.
Advertisers use various methods to track user engagement with their emails, including read receipts and tracking pixels. Read receipts are notifications sent to the sender when an email is read by the recipient. Tracking pixels, on the other hand, are tiny, invisible images embedded in emails that allow senders to track when an email has been opened and gain additional information such as the recipient's IP address, location, and device type.
While preview panes in email clients can provide a convenient way to quickly view email content, they can also be used by advertisers to track user engagement. When an email is previewed in the pane, it may be counted as a "click-through" or an "open," even if the user does not actively click on any links within the message. This allows advertisers to inflate their engagement metrics and gain information about user behaviour.
To prevent being tracked by advertisers via preview panes, users can disable the loading of remote content in their email client's settings. This gives them message-by-message control over tracking ability and ensures that no content, including images or other remote elements, is loaded without the user's explicit action, such as clicking on a link within the email body.
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Opening messages in a separate window
SmarterMail allows you to control whether or not you preview email content in a 'Preview Pane'. By default, SmarterMail is configured to have the Preview Pane turned on, with images disabled. However, you can choose to disable the Preview Pane entirely and open messages in a separate pop-up window.
To do this, log into SmarterMail Webmail and select 'Settings' (the gear icon) from the menu on the left. Click on the 'Webmail' tab and, where it reads 'Preview Pane', select 'Disabled' from the drop-down menu. Then, click the 'Save' button.
Now, when you click on a message, it will open in a separate pop-up window, allowing you to view the contents of the message without the Preview Pane. This separate window also provides options to reply, reply-all, or forward the message.
Additionally, if you are using Apple Mail, you can hide the preview pane by dragging the divider between the message list and the preview pane all the way to the right or the left, depending on the orientation of the preview pane. This will allow you to view 100% of the message list and none of the preview. You can also disable remote content loading in Mail's Preferences to prevent senders from tracking your interaction with their emails.
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Preview Pane in Apple Mail
The preview pane in Apple Mail is a feature that allows users to see a preview of their emails before opening them. By default, the preview pane is turned on in Apple Mail, and it can be found on the right side or bottom of the mail window. However, some users have reported issues with the preview pane disappearing or not working as expected.
To turn off the preview pane in Apple Mail, you can follow these steps:
- Move your cursor to the divider line between the right edge of the message list and the preview pane.
- Drag the divider line all the way to the right until the preview pane disappears. If you are using an older version of Mac OS X or if the classic mode is enabled in El Capitan, move your cursor to the divider line between the bottom edge of the message list and the preview pane, and drag it down instead.
It is important to note that simply sliding the pane to 100% message list view may not actually disable the preview pane, but rather just hide it. To truly disable remote content tracking, you can go to Mail's Preferences, select the Viewing tab, and turn off "Load Remote Content". This gives you message-by-message control over tracking.
If you are unable to view the preview pane at all, even when following the above steps, there are a few potential solutions. First, ensure that you are not in full-screen mode, as the preview pane may be hidden off-screen. Exit full-screen mode and try dragging the right edge of the window to the left to bring the preview pane back into view. If this does not work, try moving ~/Library/Containers/com.apple.mail to your desktop. If Mail works properly after that, you can then delete the com.apple.mail file from your desktop.
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Frequently asked questions
Log into SmarterMail Webmail. Select Settings (the gear icon) from the menu on the left. Click on the Webmail tab. Where it reads Preview Pane, select 'Disabled' from the drop-down menu. Click the Save button.
Yes, you can also disable the loading of remote content in your Mail's Preferences, under the Viewing tab.
Move your cursor to the divider line between the right edge of the message list and the preview pane. Drag the divider line to the right until the preview pane disappears.
On your computer, go to Gmail. At the top right, click Settings > See all settings. On the top, select the Inbox tab and scroll to Reading pane. Uncheck the "Enable reading pane" box. At the bottom, click Save changes.
