
Many users have reported issues with the 'Save As' dialogue box in Windows, where the navigation pane is missing or not displaying folders. This issue has been observed across different versions of Windows, including Windows 7, Windows 8, Windows 8.1, and Windows 10. It affects various programs such as Word, Excel, PowerPoint, Adobe, Paint, and Notepad. Some users have tried restoring folder options to default, changing Organize and View settings, and even creating a new user profile, but these solutions have not always been successful. In some cases, the problem may be caused by corrupted system files or accidental modifications to the Save As dialogue box layout. Running the System File Checker or repairing missing files can help resolve these issues. Additionally, users should ensure that the Navigation Pane option is checked under Layout when clicking Organize.
| Characteristics | Values |
|---|---|
| Operating System | Windows 7, Windows 8, Windows 8.1, Windows 10 |
| Programs | Word, Excel, PowerPoint, Adobe, Paint, Notepad, Wordpad |
| Solutions | Update Windows, run SFC /Scannow, check Navigation Pane is on, drag mouse pointer to the bottom of the screen, create a new user profile, check for corrupted files, forcefully quit Word, end Office tasks in Task Manager, check custom templates |
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What You'll Learn

Navigation pane not displaying folders when saving
If your navigation pane is not displaying folders when saving, there are several potential fixes. One user on Microsoft Q&A reported that their issue was resolved after installing a Windows update. Another user on the same forum reported that they resolved the issue by running the sfc /Scannow system file checker using the Deployment Image Servicing and Management (DISM) tool.
If you are using an outdated browser, upgrading or switching to an alternative browser may resolve the issue. Additionally, if you have recently changed settings, turned off certain services, or disabled some Windows features, reverting these changes may fix the problem.
For Windows 7 users, one potential solution is to open a second instance of Windows Explorer, which may cause the navigation pane to function properly. Another workaround involves dragging the mouse cursor over the cut-off label, which causes the C:\ label to display partially. Then, dragging the mouse cursor down without holding any buttons can paint over the problem area.
If you are using a custom theme, it is possible that some files may appear corrupted but are actually modded. In such cases, re-patching the DLL files for your theme might be necessary.
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Navigation pane and preview pane bug
The Navigation Pane and Preview Pane Bug is an issue that has been observed in Windows 7 and Windows 10. When users open an instance of Windows Explorer, the navigation pane may show little or nothing (no drives, folders, etc.), and the preview pane does not display previews of selected files.
This issue can occur when certain services are disabled or when specific regedits are applied to remove items from the Windows Explorer navigation pane. In some cases, the problem may be caused by corrupted files or OS issues.
To resolve this issue, users can try the following solutions:
- Restart the Windows Explorer process in Task Manager.
- Verify that the "Show preview handlers in preview pane" checkbox is checked in Folder Options settings.
- Ensure that the "Always show icons, never thumbnails" checkbox is unchecked in Folder Options.
- Re-enable any disabled services or removed items from the Windows Explorer navigation pane.
- Update Windows to the latest version.
- Use third-party apps like File Viewer Plus 4 to preview files.
In addition, for Windows 7 users, opening a second or higher instance of Windows Explorer may resolve the issue with the navigation pane, although the preview pane may still not function properly.
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Accidentally modified Save As dialogue box layout
If you have accidentally modified the "Save As" dialogue box layout in Windows, there are a few ways to troubleshoot and potentially resolve the issue.
Firstly, check if the Navigation Pane is enabled. To do this, click on "Organize," then click on "Layout," and ensure that "Navigation Pane" is selected (there should be a checkmark beside it). If it is not selected, select it and see if that resolves the issue.
If the issue persists, try repairing any missing or corrupted files. One way to do this is by running the System File Checker (SFC) scan using the command "sfc /scannow." This will scan for and repair any corrupted files, which may include files related to the Navigation Pane.
Additionally, you can try creating a new user profile or account with administrator privileges to check if the issue occurs there as well. This can help determine if the problem is specific to your current user profile.
In some cases, the issue may be related to your browser. Ensure that you are using an up-to-date browser, as outdated browsers may not display certain elements correctly, including the Navigation Pane.
Finally, if none of the above solutions work, you may need to consider resetting the "Save As" dialogue box layout to its default settings. This can often resolve issues caused by accidental modifications.
Remember to restart your computer after making any changes to see if they have taken effect.
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Missing or corrupted important system files
When critical Windows system files are missing or corrupted, some Windows features may stop working correctly, or Windows may stop responding altogether. This could be the reason why you can't see the navigation pane in Windows "Save As".
To resolve this issue, you can try repairing the missing or corrupted system files. Here are some methods you can use:
Method 1: System File Checker Tool
- Open an elevated command prompt by typing "cmd" in the Search box.
- Right-click on Command Prompt and select "Run as administrator".
- If prompted, enter the administrator password or click "Allow".
- In the Command Prompt window, type the following command and press Enter: sfc /scannow.
- Wait for the command operation to complete. This may take several minutes.
- Once the verification is complete, the System File Checker will scan all protected system files and replace corrupted files with cached copies.
- Review the scan results. If any corrupted files were found and repaired, check if the issue with the navigation pane has been resolved.
Method 2: Deployment Image Servicing and Management (DISM) Tool
- Type "cmd" in the Search box on the taskbar and select "Run as administrator".
- In the Command Prompt window, type the following command and press Enter: DISM /Online /Cleanup-Image /RestoreHealth.
- Allow the DISM tool to repair corrupted files using Windows Updates.
- After running DISM, run the System File Checker tool again to ensure all corrupted files have been fixed.
Method 3: Manual Repair
- Review the log file to determine which system file was corrupted and could not be repaired.
- Locate the corrupted file on your computer.
- Obtain a known good copy of the same file from another computer running the same version of Windows.
- Replace the corrupted file with the good copy.
If none of these methods work, you may need to consider reinstalling Windows. Before reinstalling, be sure to back up your important files and create a restore point to revert your PC to a prior state.
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Save As dialogue box does not show the left pane
If the "Save As" dialogue box does not show the left pane, it could be due to several reasons. One possible cause is that the "Save as" dialogue box layout has been accidentally modified, resulting in the Navigation Pane option being unchecked under the Layout menu. To rectify this, click on the "Organize" button at the upper left corner of the "Save As" dialogue box, select "Layout" from the dropdown menu, and ensure that the "Navigation Pane" option is checked.
Another potential cause could be missing or corrupted system files. In such cases, running the System File Checker (SFC) scan using the command "sfc /scannow" in the Command Prompt can help identify and replace any missing or corrupted system files with the correct Microsoft versions.
Additionally, it is worth checking if the issue is specific to a particular program or software. For instance, if you are unable to see the left pane in Microsoft Word, try checking if the same issue occurs in other programs such as Excel or PowerPoint.
In some instances, the problem may lie with the browser being used. Upgrading to a newer version or switching to an alternative browser may resolve the issue.
If none of these solutions work, more advanced troubleshooting may be required. One possible solution suggested by a user is to rename "ComDlg32" to "ComDlg32.old" in the registry and then exit Regedit. However, editing the registry can be risky, and it is recommended to create a system restore point or back up the registry before proceeding.
Lastly, it is always a good idea to ensure that your operating system and all relevant software are up to date, as updates often include bug fixes and improvements that can resolve such issues.
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Frequently asked questions
Try running the Deployment Image Servicing and Management (DISM) tool and the System File Checker (SFC) to scan your system for any missing or corrupted files. If this doesn't work, you may have accidentally modified the layout of the "Save As" dialogue box. To fix this, click on "Organize" and then "Layout" and make sure that "Navigation Pane" is checked.
Try running the System File Checker (SFC) to scan your system for any missing or corrupted files. If this doesn't work, you may have accidentally modified the layout of the "Save As" dialogue box. To fix this, click on "Organize" and then "Layout" and make sure that "Navigation Pane" is checked.
Try opening a second instance of Windows Explorer. If this doesn't work, try rebooting your computer.
Try forcefully quitting Word by ending its task in Task Manager. If this doesn't work, try quitting OneDrive and ending Office tasks in Task Manager.
Move your cursor to the boundary between sections, just below "Organize", until your cursor switches to a double-headed arrow. Left-click and slide the top of the properties section down to reveal the "Navigation Pane".


























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