Greenpan Lifetime Warranty: What's Covered?

GreenPan offers a limited lifetime warranty on its products, covering defects in materials and workmanship under normal, non-professional use. The warranty on the Thermolon ceramic non-stick coating is limited to two years for manufacturing defects. This warranty excludes damage caused by misuse, accidents, abuse, overheating, commercial use, and alteration of the product. It is also important to note that GreenPan's products are manufactured in their own factories in Italy and China, with a focus on environmental safety, worker satisfaction, and overall standards.

What does the warranty cover?

GreenPan offers a limited lifetime warranty on its cookware products, covering defects in materials and workmanship. This includes defects in the non-stick coating, which is covered for two years on manufacturing defects. The warranty covers the original purchaser and is valid from the date of purchase until the end of their lifetime.

The warranty covers defects in materials and workmanship in GreenPan products, including their cookware, cutlery, and electronic products. It ensures that these products are free from defects that may occur during normal household use and in accordance with the care and use instructions provided by GreenPan.

The warranty specifically covers defects related to the materials used in the products, such as flaws in the construction or manufacturing that may impact their functionality or durability. It also covers defects in workmanship, which refers to issues arising from the way the product was made or assembled.

It is important to note that the warranty does not cover certain types of damage. This includes damage caused by misuse, abuse, failure to follow product instructions, normal wear and tear, modifications, loss or damage in transit, and accidents or other events beyond the company's control. Additionally, the warranty does not cover consumable items or accessories with limited lifespans, freight or other costs incurred in making a claim, and certain types of accessories and cutlery.

If a defect is identified during the warranty period, GreenPan may choose to repair or replace the product at its discretion. The company may replace the entire product or, if no longer available, provide a similar product of equal or greater value.

What does the warranty not cover?

The GreenPan warranty does not cover any damage caused by:

• Failing to use the product in accordance with the use and care recommendations. This includes using the product for non-household purposes, misuse, abuse, or failure to follow product instructions.
• Normal wear and tear, such as stains, discolouration, or scratches.
• Modifications or alterations to the product.
• Loss or damage in transit.
• Accidents or other actions beyond the company's control.
• Exposure of the product to abnormally corrosive conditions.
• Consumable items or accessories with limited lifespans.
• Freight or any other costs incurred in making a claim.

How long does the warranty last?

The warranty period for GreenPan products varies depending on the specific product and the region in which it was purchased.

In the United States, GreenPan offers a limited lifetime warranty on its cookware cutlery and CWC accessories. This warranty covers defects in materials and workmanship for the original purchaser's lifetime.

For GreenPan cookware, there is a limited warranty that covers defects in materials and workmanship. The warranty period for the Thermolon ceramic non-stick coating is limited to two years from the date of purchase. For all other warranty claims unrelated to the Thermolon coating, the warranty period starts from the date of purchase and lasts until the end of the purchaser's lifetime.

For electronic products, GreenPan offers a limited warranty that covers defects in materials and workmanship. This warranty is valid for two years from the date of purchase.

In Australia, GreenPan offers a limited warranty on all non-electrical products, valid for two years from the date of purchase when used for normal domestic use and in accordance with their use and care recommendations. This warranty covers defects in materials and workmanship.

It is important to note that the warranty for GreenPan products does not cover any defects or damage caused by misuse, negligent handling, accidental damage, normal wear and tear, or exposure to abnormally corrosive conditions, among other exclusions listed on their website.

What are the warranty remedies?

If a GreenPan product is found to be defective during the warranty period, the original owner may return it. Upon examination of the product by GreenPan, if it is found to be defective, GreenPan will either repair or replace the product. The company will replace the entire product or, if no longer available, replace it with a similar product of equal or greater value.

The GreenPan warranty does not cover any damage due to:

• Use of the product for non-regular household purposes or other misuse
• Abuse
• Failure to follow product instructions
• Normal wear and tear
• Modifications
• Loss or damage in transit
• Accidents or other actions beyond GreenPan's reasonable control

How do you exercise your rights under the warranty?

To exercise your rights under the GreenPan warranty, you must contact the GreenPan Customer Service Department. The contact number for the US and Canada is (877) 926-6526, and the email address is [email protected]. For Australia, the contact number is 1800-918-480, and the email address is [email protected].

When contacting GreenPan, you should be prepared to submit photos of the product, along with proof of purchase. If you have ordered from the GreenPan website, you should refer to the shipping and returns section for instructions on how to return an item. Before contacting GreenPan, you should have your order/reference number ready. When sending an email, include your order number, name, and contact details. Your order number can be found in your order history by logging into your account and on the receipt that arrived with your products.

If your product is found to be defective during the warranty period, GreenPan may replace the entire product, or, if no longer available, replace it with a similar product of equal or greater value.

Frequently asked questions