Ella Walter
Pan Pacific Hotels Group (PPHG) is a global hospitality company that owns and manages over 50 hotels, resorts, and serviced suites, including Pan Pacific, PARKROYAL COLLECTION, and PARKROYAL, in more than 30 cities across Asia Pacific, North America, and Europe. The group has introduced new loyalty programmes, including the Pan Pacific DISCOVERY programme for guests and the Pan Pacific Connections programme for corporate bookers. The Pan Pacific DISCOVERY programme is part of the Global Hotel Alliance (GHA), the world's largest alliance of independent hotel brands, and offers members benefits such as room upgrades, exclusive member rates, and access to rewards currency, DISCOVERY Dollars (D$). While the Pan Pacific Connections programme is a by-invitation-only programme that recognizes and rewards corporate bookers for their loyalty.
| Characteristics | Values |
|---|---|
| Loyalty programme | Pan Pacific DISCOVERY |
| Number of brands in the collection | 40 |
| Number of hotels, resorts and palaces | 850 |
| Number of countries | 100 |
| Number of brands | 45 |
| Number of hotels | 500 |
| Number of countries | 78-85 |
| Number of brands | 32-35 |
| Discount on food and beverage | 25% |
| Discount on room rates | 40% |
| Discount on total bill at participating restaurants | Applicable for up to 10 people |
| Number of hotels, resorts and serviced suites | 50+ |
| Number of cities | 30+ |
| Continents | Asia Pacific, North America, Europe |
| Loyalty programme for corporates | Pan Pacific Connections |
| Loyalty programme members | 11-12 million |
| Loyalty programme currency | DISCOVERY Dollars (D$)<co: 3,14>) |
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What You'll Learn
Pan Pacific DISCOVERY loyalty programme
The Pan Pacific DISCOVERY loyalty programme is a guest loyalty programme that rewards members who stay at a Pan Pacific, PARKROYAL COLLECTION or PARKROYAL hotel, resort or serviced suite. It is part of the Global Hotel Alliance (GHA), the world's largest alliance of independent hotel brands, which includes over 500 hotels in 78 to 100 countries.
Pan Pacific DISCOVERY members can enjoy a range of benefits, including:
- Up to 7% back in DISCOVERY Dollars (D$) on every eligible purchase, which can be redeemed on eligible rates and various upgrades and indulgences.
- Exclusive member rates of up to 40% savings on seasonal offers.
- Room upgrades, late check-out and access to exclusive experiences and activities.
- Dining privileges at Pan Pacific Hotels Group-operated restaurants and bars, with savings of up to 25%.
The programme offers flexibility, allowing members to earn elite status through three different ways, including stays at hotels closer to home. Members can also enjoy benefits without a stay, such as dining privileges and access to exclusive experiences.
The Pan Pacific DISCOVERY programme is not available at all Pan Pacific properties, and there are some exclusions to certain benefits, such as complimentary breakfast for Titanium members. It is also important to note that D$ cannot be used to pay tax and service charges and has a minimum transaction amount of D$10.
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Benefits of membership
The Pan Pacific DISCOVERY loyalty programme offers a wide range of benefits to its members. The programme is part of the Global Hotel Alliance's (GHA) network of over 500 hotels across 85 countries. Here are some of the key benefits of membership:
Exclusive Member Rates and Savings
Pan Pacific DISCOVERY members can enjoy exclusive member rates and savings of up to 40% on seasonal offers. In addition, members are eligible for additional room rate savings of 10% or more, as well as year-round savings of 10% on the Best Available Rate and selected room packages.
Dining Privileges
Members can enjoy dining privileges at Pan Pacific Hotels Group-operated restaurants and bars, with savings of up to 25% on their total bill. This benefit is valid for up to 10 persons and can be easily accessed by presenting the member's digital card.
DISCOVERY Dollars (D$)
The programme introduces a new digital rewards currency, DISCOVERY Dollars (D$), which allows members to earn and spend on rooms, room upgrades, dining, spa treatments, and other eligible costs. The amount of D$ earned is based on eligible spend, with the percentage increasing with membership tier status, starting at 4% and rising to 7%.
Live Local Offerings
The loyalty programme includes Live Local offerings, providing members with access to events, activities, amenities, and promotions, even without a stay. This includes Stay Offers, Local Offers for indulgences such as beach and pool access, fitness facilities, and special dining deals, as well as Experiences, which are bespoke member-only activities that immerse them in the local culture.
Tier Benefits
Pan Pacific DISCOVERY offers four tiers of membership: Silver, Gold, Platinum, and Titanium. New members achieve Silver status upon joining, and tier progression can be achieved faster through the number of stays, spend across eligible purchases, and the number of GHA hotel brands stayed in. Titanium members can benefit from status sharing, with the option to gift their tier to a family member or friend each year.
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$3.29
Room upgrades
The Pan Pacific Hotels Group has introduced new loyalty programmes, Pan Pacific DISCOVERY for guests and Pan Pacific Connections for corporate bookers. The former is the world's largest loyalty programme for independent hotel brands, featuring 850 hotels, resorts and palaces across 45 brands in 100 countries.
Pan Pacific DISCOVERY members can earn up to 7% back in DISCOVERY Dollars (D$) on every eligible purchase across 800+ hotels. D$ can be used for room upgrades, as well as other indulgences, on your next visit. Members can also enjoy a complimentary upgrade to the next room category and late check-out until 3 pm when they book direct.
To upgrade to Platinum level, members must stay 10 qualifying nights in a calendar year. Platinum level members are entitled to all Gold level benefits, plus guaranteed room availability up to 48 hours prior to arrival, an upgrade to the next room category, late check-out until 3 pm, and a local amenity.
To upgrade to elite Black level, members must stay 30 qualifying nights in a calendar year. Black level members are entitled to all Platinum level benefits, plus early check-in from 9 am and late check-out until 6 pm, guaranteed room availability up to 24 hours prior to arrival, a double room upgrade, and their personal choice of local amenity.
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Dining benefits
The Pan Pacific DISCOVERY loyalty programme offers a range of dining benefits to its members. The programme is part of the Global Hotel Alliance's (GHA) network of over 500 hotels across 85 countries, including top destinations such as Thailand, Germany, the USA, and New Zealand.
Pan Pacific DISCOVERY members can enjoy savings of up to 25% at Pan Pacific Hotels Group-operated restaurants and bars. This discount is applicable for up to 10 persons and is valid for dine-in or takeaway, excluding alcoholic beverages. To avail of this benefit, members must present their digital membership e-card, which can be accessed through the Pan Pacific DISCOVERY mobile app or online account.
Additionally, members can earn and spend DISCOVERY Dollars (D$), a digital rewards currency, on dining experiences at all Pan Pacific Hotels Group-owned dining outlets across its global portfolio. The percentage earned on eligible spend ranges from 4% to 7%, depending on the member's tier status.
The programme also offers exclusive Local Experiences, providing members with access to special activities, cultural experiences, attractions, and events not easily available to the general public. These experiences may include special dining deals at local restaurants.
Furthermore, Titanium members of the programme are eligible for complimentary breakfast for themselves and one guest staying in the same room. This benefit is not available at all properties, so members should check the specific terms and conditions for their chosen location.
The Pan Pacific DISCOVERY loyalty programme offers a range of dining benefits, providing members with savings, exclusive experiences, and access to special offers at restaurants within the Pan Pacific Hotels Group and beyond.
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Local experiences
Pan Pacific Hotels Group (PPHG) is a global hospitality company that owns and manages over 50 hotels, resorts, and serviced suites across three brands: Pan Pacific, PARKROYAL COLLECTION, and PARKROYAL. Headquartered in Singapore, PPHG has a presence in over 30 cities across Asia Pacific, North America, and Europe.
PPHG has developed two loyalty programmes: Pan Pacific Connections and Pan Pacific DISCOVERY. The former is a by-invitation-only programme that recognises and rewards corporate bookers, while the latter is a guest loyalty programme.
Pan Pacific DISCOVERY is part of the Global Hotel Alliance's (GHA) DISCOVERY programme, which is the world's largest loyalty programme for independent hotel brands. It offers members exclusive opportunities to immerse themselves in local culture wherever they travel. With a network of over 35 brands across 85 countries, members can discover thousands of curated local experiences that provide a window into local traditions and identities.
Additionally, members can earn DISCOVERY Dollars (D$), which can be redeemed for room upgrades, late check-outs, dining, spa treatments, and other eligible costs incurred during their stays. These D$ are earned on eligible purchases and can be used as a form of payment at check-out, providing flexibility and added value to members' travel experiences.
Through its loyalty programmes, PPHG aims to create meaningful rewards and benefits that generate brand loyalty and provide authentic, customised, and flexible experiences for today's discerning travellers.
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Frequently asked questions
Pan Pacific DISCOVERY is a guest loyalty programme that rewards members staying at a Pan Pacific, PARKROYAL COLLECTION or PARKROYAL hotel, resort or serviced suite. Members enjoy exclusive benefits and Local Experiences, adding to their travel memories.
Members of the Pan Pacific DISCOVERY programme can enjoy savings of up to 25% at Pan Pacific Hotels Group-operated restaurants and bars, as well as exclusive member rates of up to 40% on seasonal offers. Members can also earn up to 7% back in DISCOVERY Dollars (D$), which can be redeemed on eligible purchases.
You can sign up for the Pan Pacific DISCOVERY loyalty programme on the Pan Pacific website or through the Pan Pacific DISCOVERY app, which is available on the App Store and Google Play.
The Pan Pacific DISCOVERY programme is not available at Pan Pacific Serviced Suites Ningbo and is not applicable for stays at the serviced suites in Pan Pacific Hanoi, Pan Pacific Tianjin and Pan Pacific Xiamen.
