Marianne Martinez
If you've applied for a Permanent Account Number (PAN) card, you can track its progress using your coupon number. The coupon number is a 10-digit tracking number that you receive after submitting your application. You can use this number to check the status of your PAN card application online, via SMS, or by calling customer support. The online portals for tracking include NSDL and UTIITSL, which are also the websites where you can apply for a PAN card. It typically takes 15-20 business days for a PAN card to be delivered, so you may want to check your application status if it's been longer than that.
| Characteristics | Values |
|---|---|
| Coupon Number | 10-digit number |
| Acknowledgment Number | 15-digit number |
| Time taken for PAN card to arrive | 15-20 business days |
| Time taken for status update | 3 working days |
| Time after which PAN card status can be checked online | 5 days from the generation of the acknowledgment number or UTI coupon |
| Time after which PAN card application status can be checked online | 24 hours of submitting the PAN card application |
| Other ways to check status | SMS, call, WhatsApp, mobile apps |
| Customer Care Number | 020-27218080 |
| SMS Service Number | 57575 |
| WhatsApp Assist Number | 8096078080 |
| Interactive Voice Response (IVR) system number | 08069708080 |
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What You'll Learn
Using the NSDL website
To track your PAN card application status using the NSDL website, follow these steps:
- Visit the official TIN NSDL website (https://www.protean-tinpan.com/).
- Select the application type as 'PAN – New/Change Request' from the drop-down menu.
- If you have the 15-digit acknowledgement number, select 'Acknowledgement Number', enter the number, and the captcha code, then click 'Submit'.
- If you do not have the acknowledgement number, select the 'Name' option and fill in your last name, first name, middle name, and date of birth. Then, click 'Submit'.
- You can also download the 'TIN-NSDL PAN' mobile app and enter your acknowledgement or application number to view the status.
Alternatively, you can track your PAN card application status without visiting the NSDL website by using the following methods:
- Sending an SMS with NSDL PAN and your 15-digit acknowledgement number to 57575.
- Contacting the TIN call centre at 020-27218080 and providing your acknowledgement number.
- Using the Interactive Voice Response (IVR) system by dialling 08069708080 and following the prompts to enter your acknowledgement number.
- Sending a WhatsApp message to 8096078080 and following the chatbot's instructions to provide your acknowledgement number or other relevant information.
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Using the UTIITSL website
To track your PAN card application status using the UTIITSL website, follow these steps:
Firstly, visit the official UTIITSL website at https://www.utiitsl.com/ or https://www.trackpan.utiitsl.com/PANONLINE/#forward. On the website, you will find a section for PAN card services. Click on "Track your PAN card" to proceed.
If you are an individual applicant, you will be required to enter your coupon number, date of birth, and other personal details. For entities, you will need to provide the date of incorporation, agreement, or partnership.
After entering the required information, click on "Submit" or "Search". The portal will then display the current status of your PAN card application.
In addition to tracking your PAN card application status online, UTIITSL also allows you to apply for a new PAN card, request corrections, and download an ePAN. The PAN card application form (Form 49A) caters to individuals, bodies of individuals, and companies applying for the first time. Individual applicants have the option to use eSign and eKYC with their Aadhaar details.
Once your PAN card is dispatched, the UTIITSL portal will update your application status to include a unique consignment number, which can be used for tracking through the India Post website. This number is typically a mix of letters and numbers. You will also need to enter a security code for an extra layer of privacy protection.
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Tracking via SMS
To track your PAN card application status via SMS, you will need your acknowledgement number. This is a unique 15-digit code given to you when you apply for a PAN card. You can find this number on the PAN acknowledgement slip or form provided when you apply for a new PAN card or request a modification to an existing one.
Once you have your acknowledgement number, open your SMS application and create a new message. Type the following: NSDLPAN, followed by your 15-digit acknowledgement number, and send this to 57575. For example, if your acknowledgement number is 012345678901234, you would type NSDLPAN 012345678901234 and send it to 57575.
You can also check your PAN card status by sending an SMS to 3030. Send the word 'PAN' followed by a space and your 15-digit acknowledgement number. For instance, your message would be: PAN 233325125542885.
Alternatively, you can track your PAN card via WhatsApp. Open WhatsApp on your mobile phone and send a 'Hi' message to 8096078080. Choose 'Yes' to provide consent to receive SMS or emails.
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Tracking via a mobile app
Tracking your PAN card status via a mobile app is a convenient option. You can use the WhatsApp Assist service by saving the number +91 8096078080 as a contact on your phone. Send a message saying "Hi" to this number, and follow the chatbot's instructions to provide necessary details like your acknowledgment number, coupon number, name, date of birth, or other relevant information. This method allows you to get updates on your PAN card application status with minimal effort.
Alternatively, you can use the SMS service provided by NSDL. Open your SMS application and create a new message. Type "NSDLPAN" followed by your 15-digit acknowledgment number and send it to 57575. For example, if your acknowledgment number is 012345678901234, you would type "NSDLPAN 012345678901234" and send it to 57575. You should receive a response with your PAN application status within moments.
Additionally, you can track your PAN card status through the official mobile apps of NSDL and UTIITSL. Visit the official websites of NSDL (https://www.protean-tinpan.com/) and UTIITSL (https://utiitsl.com/home) to access their mobile apps and track your PAN card status using your coupon number, acknowledgment number, name, and date of birth.
Lastly, you can use the India Post mobile app to track your PAN card delivery. Once your PAN card is dispatched, you will receive a consignment number via email or SMS. Input this consignment number into the designated tracking box on the India Post mobile app and click on 'Track' to view real-time updates on the current status and location of your PAN card.
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What to do if your PAN card status shows 'returned undelivered'
To track your PAN card, you can use either your Acknowledgement Number or your Coupon Number. This can be done through the NSDL and UTIITSL websites. You can also track your PAN card via SMS or by calling the TIN customer care number.
If your PAN card status shows 'returned undelivered', it means that either the applicant was not available to take delivery or the applicant's address is not traceable. In this case, you should:
- Update your address: Ensure that your address is correct and up-to-date to avoid further delivery issues.
- Request re-dispatch: Contact NSDL/UTI and request them to resend your PAN card. You can do this by filling out the form under Queries and submitting it, or by visiting your local NSDL facility.
- Contact customer support: If you need further assistance, you can reach out to the PAN card customer support for help. They can guide you through the process of updating your address and requesting re-dispatch.
- Track the delivery: Once your PAN card has been re-dispatched, keep track of the delivery status. You can do this by contacting the courier company directly or using the provided courier tracking details if available.
It is important to monitor the progress of your PAN card application regularly to identify and address any issues that may arise.
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Frequently asked questions
Visit the UTIITSL website and click on the 'Track PAN Card' tab. Enter your coupon number and date of birth, then click 'Search'. The status of your application will be displayed on the screen.
If you've lost your coupon number, you'll need to contact customer support to track your PAN card status.
The PAN card status is usually updated online after 3 working days of submitting your application.
