Cody Casey
Copper Chef offers a 60-day money-back guarantee on its cookware products, allowing customers to request a replacement or refund if they are not satisfied with their purchase. The Copper Chef Pan is made of aluminum with a copper-colored Cerami-Tech Non-Stick Coating and a stainless steel induction plate. It is dishwasher-safe, but Copper Chef also recommends hand-washing with mild soap and a soft, non-metallic scrubber.
| Characteristics | Values |
|---|---|
| Weight | 1.93 lb |
| Composition | Aluminum with Cerami-Tech Non-Stick Coating and a stainless steel induction plate |
| Heat resistance | Up to 850° F |
| Utensils | Only nonmetallic utensils made of wood, plastic, silicone, or bamboo |
| Cleaning | Clean with mild soap and water and a soft, non-metal scrubber. Dishwasher safe. |
| Storage | Do not stack other cookware inside during storage. Use a soft cloth to protect the coating. |
| Handle | Coated with Cerami Tech non-stick coating. Does not get hot on the stovetop or in the oven. |
| Guarantee | 60-day money-back guarantee. 5-year guarantee on the non-stick coating. |
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What You'll Learn
Copper Chef Pan's 60-day money-back guarantee
Copper Chef offers a 60-day money-back guarantee on its pans. This means that if you are not satisfied with your Copper Chef pan, you can return it within 60 days of receiving it and request a replacement or a refund.
To initiate a return, you will need to provide proof of purchase, such as your order number or receipt. Refunds will include the purchase price, minus processing and handling fees. You will also be responsible for the cost of returning the product.
When returning your Copper Chef pan, be sure to pack it carefully and include a note specifying whether you are requesting a refund or replacement. Write the RMA (Return Merchandise Authorization) number on the outside of the package. The RMA number is typically your order number, but if you purchased the product in a retail store, you can use "RETAIL" as the RMA.
Send your return to the following address:
Copper Chef®
Vivitech/Fosdick Returns
15392 Cobalt St.
Sylmar, CA 91342
If you have any questions or concerns about the return process, you can contact Copper Chef's customer service by calling 973-287-5197 or emailing [email protected]. They will be able to provide additional assistance and ensure that your return is processed smoothly.
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Returning the pan for a replacement
If you are unsatisfied with your Copper Chef pan and wish to return it for a replacement, there are a few steps you need to follow. Firstly, it is important to note that Copper Chef offers a 60-day money-back guarantee on their products, so make sure that your return falls within this timeframe.
To initiate the return process, you will need to pack the pan carefully and include a note in the package specifying that you are requesting a replacement. If you are returning the pan under the 5-year guarantee, include a check for $5.00 for return shipping and handling. Write the RMA (Return Merchandise Authorization) number on the outside of the package. The RMA number is your order number or "RETAIL" if the product was purchased in a retail store.
Send the package to the following return address:
Copper Chef
Vivitech/Fosdick Returns
15392 Cobalt St.
Sylmar, CA 91342
If your replacement request has not been acknowledged after two weeks, contact Copper Chef's customer service at 973-287-5197 or via email at [email protected].
Please note that proof of purchase is required for all returns and refunds, and the refund amount will include the purchase price less processing and handling fees.
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Cleaning the pan
Copper Chef pans are dishwasher-safe. However, it is recommended that you wash your Copper Chef pan by hand with water, a mild soap or cleanser, and a soft, non-metallic scrubber, sponge, or bristle brush.
If you are dealing with stubborn burnt-on fat, you could try sprinkling a teaspoon or two of baking soda (or washing soda) on the surface, covering it with water, and boiling it dry. Repeat this process a few times, adding fresh water each time, and then try to scrub it off when it is still wet and warm.
If you are cleaning your Copper Chef pan for the first time, be sure to use a non-abrasive soap.
To protect the surface of your Copper Chef pan, it is recommended not to stack other cookware inside it during storage. If you must store the pan with other cookware, use a soft cloth to protect the coating.
If you are unsatisfied with your Copper Chef pan, it may be eligible for a refund or replacement under the 60-day money-back guarantee or 5-year guarantee.
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Copper Chef Pan's dishwasher safety
Copper Chef Pans are dishwasher-safe. However, it is recommended that you clean your Copper Chef Pans by hand with water, a mild soap or cleanser, and a soft, nonmetallic scrubber, sponge, or bristle brush. You can also use a soft cloth to protect the coating if you must store the pan. To protect the surface of your Copper Chef Pans, do not stack other cookware inside them during storage.
If you are not satisfied with your Copper Chef Pan, you can return it and request a replacement or refund within 60 days of receiving the product. Proof of purchase is required, and refunds will include the purchase price, less processing and handling. If you are returning the pan for replacement under the 5-year guarantee, include a check for $5.00 for return shipping and handling. Pack the product carefully and include a note specifying whether you are requesting a refund or replacement. Write the RMA on the outside of the package and send it to the provided return address.
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Copper Chef Pan's oven safety
Copper Chef Pans are made of aluminium with Cerami-Tech Non-Stick Coating and a stainless steel induction plate. The pans are PTFE & PFOA-free, dishwasher-safe, and oven-safe.
If you are unsatisfied with your Copper Chef Pan, you are covered by a 60-day money-back guarantee. You have 60 days from the day you receive your product to request a replacement product or refund. You can call customer service at 973-287-5197 or email [email protected] for additional questions.
Copper Chef Pans are safe to use in the oven. However, Copper Chef Pan handles can get hot when in the oven, so always remember to use potholders when removing the pan from the oven. If your Copper Chef Pan has a lid, use potholders when lifting the lid, and divert your face and body from the pan as hot steam may escape.
Copper Chef Pans are built with an innovative, stainless steel induction plate. This ensures even distribution of heat across the entire cooking surface with no hotspots. Copper Chef Pans are heat resistant up to 850°F, enough to withstand oven use.
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