Pan Tera Phone System: Cost Analysis

PanTerra Networks is a service provider that offers cloud-based, fully managed IT services to businesses. Their pricing is tailored to the specific needs of each business, depending on its size, industry, and communication requirements. They offer a range of plans, including Business Voice Basic, Business Voice, Professional, and Enterprise, with prices starting at $24.95 per month for the Business Voice Basic plan. The cost of the PanTerra phone system depends on the plan chosen and the specific needs of the business.

PanTerra's Unified Communications cloud

PanTerra Networks is a service provider that offers cloud-based, fully managed IT services to aid in boosting collaboration, mobility, and productivity in the workplace. Their Unified Communications cloud is a secure and compliant cloud phone solution.

• Multi-media team messaging
• Video conferencing and screen sharing
• File sharing from desktops or mobile phones
• Real-time monitoring
• No hardware to maintain
• Award-winning service and support
• Seamless integration with existing technology

The Unified Communications cloud is built with the user in mind, offering a streamlined desktop and mobile app experience. With PanTerra, there is no hardware to maintain, and the cloud-based system eliminates hardware obsolescence. PanTerra also offers a 100% US-based service center that is available 24/7/365 to provide support.

In terms of security, PanTerra's Unified Communications cloud is fully compliant with rigorous data protection requirements. The Streams unified communications solution delivers the most secure unified cloud service in the industry. All phones and computers are Multi-Factor Authenticated to protect against unauthorized hacking.

PanTerra's pricing bundles

PanTerra offers flexible pricing bundles that cater to businesses of all sizes and budgets. Their solutions are scalable and can be tailored to meet the specific needs of your company.

PanTerra's Unified Communications as a Service (UCaaS) solution, Streams, is an "All-In-One Call, Text, Conference, Fax, Web Meeting Cloud Solution". This comprehensive platform offers advanced features such as an intelligent cloud PBX, a full Call Center, mobile support, Smartbox (a secure file sync and share option), and seamless integration.

• Business Voice Basic: This plan is ideal for businesses new to VoIP and includes unlimited business voice calling to the US and Canada, business-class voicemail, Unified Command Center (UCC) with instant messaging, presence, follow-me/find-me, MobileCall, personal conference bridge, and an Outlook plugin.
• Business Voice: This plan is suitable for smaller businesses and includes all the features of the Basic plan, plus a cloud PBX and unlimited conference calls.
• Professional: This plan is designed for businesses requiring more advanced features, including all the benefits of the Business Voice plan, plus digital fax support, a SalesForce plugin, and contact import.
• Enterprise: The Enterprise plan offers the most comprehensive suite of features, including all the capabilities of the previous plans, plus On-Net/Off-Net collaboration tools, unlimited video calls, and advanced unified communications with unified messaging, voicemail, and Outlook plugin.

Note that the prices for these plans are not publicly available and may vary depending on your specific requirements. Additionally, there might be additional costs, such as shipping fees for phones, that are not included in the quoted prices.

PanTerra also offers a free demo and a quote calculator on their website, allowing potential customers to get a more accurate estimate of the cost based on their specific needs.

PanTerra's VoIP service

PanTerra Networks is a service provider that offers cloud-based, fully managed IT services to enterprise businesses. Their standout product, Streams, is a unified communications (UC) product that is an "All-In-One Call, Text, Conference, Fax, Web Meeting Cloud Solution" for businesses seeking to unify all of their communication channels under one solution.

One of the key advantages of PanTerra's VoIP service is its real-time analytics and business intelligence capabilities. Through Streams, users can set up over 100 Key Performance Indicators (KPIs) or Service Level Agreements (SLA) and monitor anything in their company, from individual agents to queue wait times. The analytics and monitoring systems can also send notifications via IM, email, or SMS to alert users if metrics are exceeded.

In addition to its robust features, PanTerra's VoIP service also stands out for its award-winning support. The company offers a 100% US-based Service Center that is always available 24/7/365 to provide assistance. PanTerra also ensures a seamless migration and deployment process, getting users up and running within just one day.

Overall, PanTerra's VoIP service offers a wide range of features and capabilities that can help businesses increase mobility, improve collaboration, and boost productivity. With its real-time analytics, award-winning support, and flexible pricing, PanTerra's VoIP service is a compelling option for businesses seeking a comprehensive and reliable cloud-based communication solution.

PanTerra's Streams product

PanTerra Networks is a service provider that offers cloud-based, fully managed IT services to aid in boosting collaboration, mobility, and productivity in the workplace. Their standout product, Streams, is a unified communications (UC) product that allows businesses to unify all their communication channels under one solution.

With PanTerra Streams, your team can have full access to all the business communication and collaboration tools they need to support your customers anywhere they can connect to the cloud. This includes multi-media team messaging, video conferencing with screen sharing, and file sharing from desktops or mobile phones.

One of the key advantages of Streams is its intelligent cloud PBX, which allows for seamless integration with other industry-standard tools. It also features a full Call Center and mobile support for extra mobility, as well as Smartbox, a secure file sync and share option.

Streams also provides access to real-time analytics and business intelligence, allowing users to set up over 100 Key Performance Indicators (KPIs) or Service Level Agreements (SLA). This enables you to monitor anything in your company, from individual agents to queue wait times, and receive alerts via IM, email, or SMS if metrics are exceeded.

PanTerra offers flexible solutions that can be tailored to your specific business needs, regardless of size or budget. Their all-in-one cloud-based business communication solution is secure and compliant, ensuring your team can operate efficiently and productively from anywhere.

PanTerra's customer support

PanTerra Networks provides cloud-based business communication services, including Unified Communications as a Service (UCaaS). Their all-in-one, unified communications solution has won awards for its service and support.

Reviews of PanTerra's customer support are overwhelmingly positive, with customers praising the speed and efficiency of the support team. One customer reported that their issue was "zeroed in on quickly and efficiently", with clear directions provided on how to resolve the issue. Another review highlighted the "wonderful" support, with no need to "wait on hold forever just to ask a question".

The onboarding process for new customers has been described as "rough" by one reviewer, but the support and follow-up from the team have been praised as "fantastic, prompt, and professional". PanTerra's support team provides white-glove onboarding and in-house support to ensure a smooth transition for new customers.

In addition to its live support, PanTerra also offers a comprehensive FAQ page and a 15-minute demo of its UCaaS solution, allowing potential customers to get a better understanding of the product before signing up.

Overall, PanTerra's customer support has been described as "award-winning", with customers consistently reporting positive experiences with the company's support team.

Frequently asked questions