Cody Casey
The Kasa Spot Pan Tilt camera is a Wi-Fi-enabled security camera that can be controlled via the Kasa Smart app. If you're having trouble connecting your Kasa Spot Pan Tilt camera to your Wi-Fi network, there are several troubleshooting steps you can take. First, ensure that your internet connection is strong enough for the camera by performing an internet speed test near the camera's location. If your internet speeds are low, contact your internet service provider. If your internet connection is strong, try resetting your camera. You can do this by pressing and holding the reset button for 3 seconds to reset the Wi-Fi connection, or for 15 seconds to restore the camera to its factory default settings. Alternatively, you can reset the camera via the Kasa Smart app by swiping left on the Devices page, tapping Delete, and then Remove Device.
| Characteristics | Values |
|---|---|
| Reset method | Press and hold the reset button for 20 seconds to perform a factory reset. Holding for less than 20 seconds will perform a soft reset. |
| Reset button location | Under the lens |
| LED status during reset | Slowly blinking orange LED indicates a successful reset of Wi-Fi connection. Quickly blinking orange LED indicates a successful factory reset. |
| Additional steps | Ensure your phone is not running any VPN software during the setup. |
| Alternative method | Remove the camera via the Kasa Smart app by swiping left on the Devices page and tapping "Delete", then "Remove Device". |
| Camera features | 360° rotational and 113° vertical views, sharp and clear 1080p Full HD video, night vision up to 30 ft, two-way audio, motion tracking |
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What You'll Learn
Resetting the Wi-Fi connection
Locating the Reset Button
The reset button is located under the lens of your Kasa Spot Pan Tilt camera. You will need to physically access the camera to press this button. Ensure the camera is within reach, and use a pin or a similar object to access the button if needed.
To reset the Wi-Fi connection, press and hold the reset button for about 3 seconds. The status LED light on the camera will start blinking orange slowly, indicating that the Wi-Fi connection has been reset.
Reconnecting to Wi-Fi
After resetting, the camera will need to be reconnected to your Wi-Fi network. Ensure your phone or device is connected to the same Wi-Fi network you want the camera to connect to. Complete the pairing process again, and the camera should reconnect to your network.
Troubleshooting
If you are having trouble reconnecting to Wi-Fi after resetting, there are a few things to keep in mind. Firstly, ensure your Kasa Spot Pan Tilt camera only supports a 2.4 GHz Wi-Fi network and will not pick up a 5 GHz network. Additionally, check your internet speeds, especially near the camera's location, as low internet speeds can cause connection issues. Lastly, ensure your phone is not running any VPN software during the setup process, and if you use wireless security, try switching it temporarily to see if the camera connects.
By following these steps, you should be able to successfully reset and reconnect your Kasa Spot Pan Tilt camera to your Wi-Fi network.
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Restoring factory default settings
To restore your Kasa Spot Pan Tilt camera to its factory default settings, you will need to reset the device.
To restore your Kasa Spot Pan Tilt camera to its factory default settings, you will need to reset the device. There are a few different methods you can try.
Firstly, locate the reset button under the lens of the camera. Press and hold the button for at least 15 seconds. The status LED will blink orange quickly when the device has been reset. If the LED blinks slowly, you may have held the button for too short a time, so try again.
Alternatively, you can reset the camera via the Kasa Smart app. On the Devices page, swipe your camera left and tap 'Delete', then confirm by tapping 'Remove Device' at the bottom. This will remove the camera from your TP-Link account and reset it to the default settings.
If you are still having issues, try holding the reset button for 20 seconds. Holding it for less time may result in a soft reset, which won't restore factory settings. Also, ensure your phone is not running any VPN software or active connections during the setup.
If none of these methods work, contact TP-Link technical support for further assistance.
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Removing the camera via the Kasa Smart app
To remove your Kasa Spot Pan Tilt camera via the Kasa Smart app, follow these steps:
First, open the Kasa Smart app and navigate to the Devices page. Here, you will find all the devices connected to your TP-Link account. Find your camera on the list and swipe left on its name. This will reveal two options: Delete and Remove Device. Tap 'Delete' first and then confirm your choice by tapping 'Remove Device' at the bottom of the screen. This will initiate the removal process.
Alternatively, on the Devices page, you can tap on your camera's name or the Gear icon to access the Device Settings page. At the bottom of this page, you will find the 'Remove Device' option. Tap on it and then confirm your choice. This will remove the camera from your account and reset it to its default settings.
If you are unable to reset your camera successfully using the app, you may need to try a different method. One option is to reset the camera by pressing and holding the reset button for a certain duration. A short reset (3 seconds) will reset the Wi-Fi connection, while a longer reset (15 seconds) will restore the camera to its factory default settings.
It is important to note that during the setup process, your phone should not be running any VPN software, and any active connections should be disabled. Additionally, you can try switching the wireless security settings temporarily and then switching them back. For example, change from WPA/WPA2 to WPA2 Personal.
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Holding the reset button for 20 seconds
Resetting your Kasa Spot Pan Tilt camera is a straightforward process. Firstly, ensure that your camera is powered on. Then, locate the reset button under the lens of the camera. Hold the reset button for 20 seconds—the camera will soon reset and reboot.
During this process, the status LED light on the camera will begin to blink orange. Once the light blinks orange quickly, you can release the reset button. The LED light will indicate that the camera is resetting and restoring to its factory default settings.
After holding the reset button for 20 seconds and observing the LED light, the next step is to unplug the camera. Leave the camera unplugged for about a minute. This will ensure that the camera has been fully reset and is ready for the pairing process to be repeated.
It is important to note that the device you are using to operate the camera must be on the same Wi-Fi signal. The Kasa Spot Pan Tilt camera will not pick up a 5G signal. By following these steps, you can effectively reset your Kasa Spot Pan Tilt camera and restore it to its original factory settings.
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Resetting with a pin
Resetting your Kasa Spot Pan Tilt camera using a pin is a straightforward process. First, you need to locate the reset button, which is under the lens. Move the camera vertically upwards, and you will find a hole where you can insert the pin. Push and hold the reset button with the pin for a few seconds—some sources recommend holding it for around 20 seconds for a factory reset, while others suggest 15 seconds. During this time, the status LED will start blinking orange, first slowly and then quickly if held for long enough. Once the reset is complete, unplug the camera for about a minute and then repeat the pairing process. Make sure that your device is connected to the same Wi-Fi signal as the camera, as it will not pick up a 5G network.
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Frequently asked questions
Press and hold the reset button for 15 seconds until the status LED blinks orange quickly. This will restore the camera to its factory default settings.
The reset button is located under the lens.
Press and hold the reset button for 3 seconds until the status LED blinks orange slowly.
On the Devices page, swipe your camera to the left and tap "Delete". Then, tap "Remove Device" at the bottom to confirm.
