Solving Pan Verification Errors In Uan: Quick Guide

how to solve pan verification failed error in uan

The PAN verification failed error in UAN can be a frustrating issue to encounter, and it often occurs when there is a mismatch between the name on your PAN card and the details registered in the EPF UAN portal or income tax database. This error typically arises when trying to upload KYC details or link your PAN with your UAN. To resolve this issue, you may need to correct the name entered in the EPF UAN portal or update your name in the EPFO database by submitting the EPF Joint Declaration Form. In some cases, you might have to contact the UAN or income tax department's helpdesk for further assistance. It's also important to ensure that your name format, including first name, surname, and middle name, matches across all documents to avoid verification issues.

Characteristics Values
Reason for error Name on PAN card does not match name on UAN portal
Solution Update name on UAN portal, fill and submit EPF Joint Declaration Form, or contact the UAN helpdesk
Time taken to resolve 24-48 hours

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Check for a name mismatch

If you are facing a name mismatch issue, the first step is to identify the mismatch. Check the name on your PAN card and compare it with the name on the PF portal. If the names are not identical, this is likely causing the error.

For instance, if your name is Kampiri Venkatalakshmi on your tax database and PAN card, but your UAN portal and Aadhar only have Venkatalakshmi (without the surname), this discrepancy will cause the verification to fail.

Similarly, initials in names can also cause issues. For example, if your name is Shalini S in the EPFO database, but only Shalini on your PAN card, you will need to update your PAN card to include the initial.

In some cases, the order of your names may be incorrect. For instance, if your name is R KarthiKeyan on your PAN card, but KarthiKeyan R on your Aadhar, you will need to correct this.

If you have identified a name mismatch, you can correct the error by following the steps outlined below.

To correct a name mismatch, you will need to contact the relevant departments and request a name change. Start by approaching the nearest PAN centre with your Aadhar card, two photographs, and a fee of 101 INR. They will process your request and send you a new card with the corrected name within approximately 10 days.

Alternatively, you can contact agencies for name corrections, although they may charge a fee of around 300 INR for this service.

If you are unsure about the exact name format required, you can refer to your Aadhar card as the government can modify PAN data to match Aadhar data. This includes changes to names, father's names, and dates of birth.

Once the name on your PAN card has been updated, you can then update your name on the UAN website. After making the necessary corrections, attempt the verification process again.

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Update your name in the EPF UAN portal

If you are facing a PAN verification failed error in the EPF UAN portal, it is likely due to a mismatch in the name on your PAN card and the name in the EPFO database. To rectify this, you will need to update your name in the EPF UAN portal. Here is a step-by-step guide to updating your name:

Firstly, ensure that your Aadhaar card is up to date, as the EPFO will verify your credentials through the Aadhaar database.

Now, to update your name, you will need to log in to the EPFO Unified portal or the UAN Member Portal. You will require your UAN number, which is a 12-digit unique number allotted to employees contributing to EPF, and your password. Once you have logged in, navigate to the ''Manage' tab and click on 'Modify Basic Details'. On the next page, enter your correct name as per your Aadhaar card. If your name change is due to marriage, you may need to submit additional documents, such as a copy of your marriage certificate.

After entering your new name, click on 'Update Details' or 'Update'. A notification will inform you that your request is ''Pending Approval by Employer'. Contact your employer and provide them with supporting documents, such as your Aadhaar card, passport, bank statement, or birth certificate, for verification. Once your employer approves the name change, it will be forwarded to the Dealing Head of the concerned EPFO office. After the Dealing Head's review, the request will be sent to the Section Supervisor and then to the APFC/RPFC, who has the final authority to approve or deny the request. Generally, once your employer verifies your request, EPF will update your name within 30 days, although it can take up to 5 weeks in some cases.

Please note that if you are changing your surname or title after marriage, you are required to fill out a prescribed form and submit it to the EPFO. Additionally, if you have already changed your name in your bank records, it is mandatory to update your name in the EPF database to avoid future issues.

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Contact the UAN helpdesk

If you are facing a PAN verification error, it could be due to a mismatch in the name on your PAN card and the details registered in the EPF UAN portal. In this case, you will need to correct the name entered in the EPF UAN portal. To do this, you must fill and submit an EPF Joint Declaration Form.

If you are unsure about how to proceed, you can contact the UAN helpdesk for assistance. The UAN helpdesk is an online support centre that assists employees and employers with EPF-related issues. You can reach out to them via their toll-free numbers: 1800118005 or 14470. The former operates between 9:15 am and 5:45 pm, while the latter is a multilingual helpline that operates between 7 am and 9 pm.

The UAN helpdesk can also assist with other issues, such as queries related to the KYC of your UAN, passbook unavailability, changing your registered mobile number, updating KYC details, technical issues, UAN portal issues, and OTP-related issues.

If you are not satisfied with the response from the UAN helpdesk, you can also raise a grievance using the EPF i Grievance Management System. Once you have submitted a grievance, you should receive a reply from your regional EPF branch office within 24-48 hours. If you do not receive a reply, you can send a reminder.

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Submit a grievance request

If you are facing a PAN verification failed error while trying to upload your KYC details to the EPF unified portal, it is likely due to a mismatch between the name on your PAN card and the details registered in the EPF UAN portal. This could be because of a wrong name registered with the EPFO database.

To resolve this issue, you will need to update your name in the EPFO database by filling out and submitting an EPF Joint Declaration Form. You can also correct your name online at the UAN portal or by submitting the PF joint declaration form to the PF office.

If you are still unable to verify your PAN card details, you can submit a grievance request to the PF portal. Here is a step-by-step guide:

  • Go to the UAN portal and fill in your UAN and security code.
  • Enter the OTP sent to your registered mobile number.
  • Provide personal details such as gender, address, etc.
  • Choose 'PF Office' for the grievance and select 'KYC Related Issues of Subscriber Pertaining to PF Office'.
  • Provide a grievance description and attach PAN verification failure messages and proof of correct details.
  • Submit your grievance and receive a confirmation via SMS and email.

Once you have submitted your grievance request, the EPFO aims to resolve PAN verification issues within 30 days, although many cases are resolved within 24 to 48 hours. If you don't receive a reply within this time frame, you can send a reminder for your grievance.

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Linking your Aadhaar card with your PAN card is a mandatory process in India. This process is important as it allows your income tax returns to be processed. For new applicants of a PAN card, the Aadhaar PAN linking is done automatically during the application stage. However, for existing PAN holders who were allotted a PAN on or before 1 July 2017, it is necessary to link PAN with Aadhaar. If you do not link your PAN with your Aadhaar by 30 June 2023, your PAN will become inoperative.

To link your Aadhaar with your PAN, you can follow these steps:

  • Visit the e-Filing Portal Home page and click on 'Link Aadhaar' in the Quick Links section. Alternatively, log in to the e-filing portal and click on 'Link Aadhaar' in the Profile section.
  • Enter your PAN and Aadhaar Number.
  • Click on 'Continue to Pay Through e-Pay Tax'.
  • Enter your PAN, confirm your PAN, and provide a mobile number to receive the OTP.
  • After validating your PAN and Aadhaar, you will see a pop-up message confirming that your payment details have been verified. Click 'Continue' on the pop-up message to submit the Aadhaar PAN linking request.
  • Enter the required details and click on the 'Link Aadhaar' button.
  • You will receive a confirmation message that your request for linking Aadhaar with PAN has been submitted successfully.
  • You can now check the Aadhaar-PAN link status.

It is important to note that you should exercise caution when sharing your Aadhaar number and not put it openly in the public domain, especially on social media or other public platforms.

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Frequently asked questions

This error means that the name on your PAN card does not match the name in the Income Tax Department Database.

This error occurs because of a wrong name registered with the EPFO database.

To fix this error, you need to update your name in the EPF UAN portal to match your PAN card. You can do this by filling and submitting the EPF Joint Declaration Form.

If your name is correct in the EPF UAN portal and your PAN card is verified, but you still get the "PAN verification failed" error, you can try the following:

- Check for any spelling differences in the name on your PAN card and Aadhaar card.

- Contact the UAN or Income Tax Department helpdesk for assistance.

- Submit a grievance request and wait for a reply from your regional EPF branch office.

The EPF UAN portal is an online interface where employees can manage their EPF (Employee Provident Fund) accounts and perform various tasks such as verifying their PAN (Permanent Account Number) and updating their KYC (Know Your Customer) details.

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