
If you are unable to log into your PAN account, there could be several reasons. You may have forgotten your password or entered the wrong password too many times, locking you out of your account. Alternatively, your account may have been accessed by an unauthorized person, in which case you should report the incident as you may be a victim of cybercrime. If you are an NRI and your PAN is inoperative, you may need to provide your NRI status and supporting documents to the relevant authority. If you are trying to log in using two-factor authentication, you may need to update your registered mobile number and email ID. Finally, if you are trying to log in using an e-PAN card, you must know the password, which is usually your date of birth in the format DDMMYYYY.
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What You'll Learn

Forgotten password
If you have forgotten your PAN card password, there are a few steps you can take to reset it. Firstly, ensure you are using the latest version of your browser and clear your cookies. If this doesn't work, try accessing the portal on another device.
When resetting your password, it is important to follow the portal's guidelines for acceptable password formats. PAN card passwords should include a combination of upper and lower-case letters, numbers, and symbols. This will help to increase the security of your e-PAN and protect your financial information.
You can also try re-downloading your e-PAN card and resetting the password during the download process. This will allow you to create a new password and improve the security of your account.
It is recommended to regularly update your PAN card password to protect your financial identity and sensitive information. Taking these steps to reset your forgotten password will help ensure that your financial details remain secure and safe from unauthorized access.
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Locked out due to incorrect password attempts
If you are locked out of your PAN account due to incorrect password attempts, don't worry—you can still regain access. Firstly, it's important to note that the PAN card is one of the essential documents for Indian citizens, and it is widely accepted as valid proof on several websites. Therefore, keeping your account secure is a top priority.
The PAN account will lock you out after five unsuccessful password attempts. This is a security measure to protect your personal information and prevent unauthorised access. To unlock your account, you will need to contact the helpline number or customer care team. You can find the relevant contact information on the official website or through a simple online search. They will guide you through the steps to unlock your account and regain access.
It is recommended to have your personal details ready when contacting the helpline, as they may ask for identifying information to verify your identity and ensure that only authorised users gain access to the account. Additionally, you may be asked to set up a new password, so have a strong and secure password in mind.
To avoid this issue in the future, consider using a password manager or choosing a secure password that you can remember. You can also enable two-factor authentication for added security, which PAN offers through multiple options such as bank account EVC, demat account EVC, and DSC. This will provide an extra layer of protection for your account, ensuring that even if someone has your password, they cannot access your account without the second form of authentication.
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Inoperative PAN card
If you are experiencing issues logging into your PAN account, there are several possible reasons and solutions. Firstly, it is important to note that the PAN card is a crucial document for Indian citizens, and it serves as valid proof for various purposes. If you are an NRI and your PAN is inoperative, you must inform your NRI status along with supporting documents to the respective jurisdictional Assessing Officer (JAO). You can find the details of the JAO by clicking on 'Know Your AO' on the e-Filing portal. Additionally, if you have lost your PAN card, you can avoid the hassle of visiting the administrative office by applying for a duplicate PAN and downloading your e-PAN.
To enhance the security of your PAN account, it is recommended to utilise the e-Filing vault, which provides multi-factor authentication for login and password reset. This adds an extra layer of protection to your account. You can choose from various options such as bank account EVC, demat account EVC, and DSC to strengthen authentication during login. Furthermore, the PAN card comes with a default password in the format of DDMMYYYY, which you can change using online converters. This password is essential for accessing your e-PAN card PDF and protecting your personal information from unauthorised access.
In cases where you believe your e-Filing account has been compromised or accessed without authorisation, it is crucial to take immediate action. You may be a victim of cybercrime, and reporting the incident to the concerned police or cyber-cell authorities is the first step. Additionally, you can file an online criminal complaint by visiting https://cybercrime.gov.in/, a government initiative that facilitates the reporting of cybercrime complaints. As a general precaution, refrain from sharing your login credentials or sensitive information with anyone.
To ensure a smooth login process, it is advisable to keep your personal information up to date. If you do not have access to your registered mobile number, you can still log in initially without two-factor authentication. However, make sure to update your mobile number and email address as the primary contacts in your profile to enable seamless login once the two-factor authentication is activated. Additionally, if you prefer logging in using the Aadhaar-based OTP method, ensure that your PAN is linked to your Aadhaar and that you have access to the Aadhaar-linked mobile number.
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Compromised account
If you think your PAN e-Filing account has been compromised or accessed without your authorisation, you may be a victim of cybercrime. If you are still able to log in, you should take immediate steps to secure your account and prevent further unwanted behaviours.
Firstly, you should change your password immediately. If you are locked out of your account, contact the helpline number to regain access. Once you have access, go to the Password tab in your settings and select a strong password that you have not used before.
Secondly, make sure that the email address attached to your account is secure and that only you have access to it. Change your email address if necessary. Revoke access for any third-party applications that you do not recognise. Update your password in any trusted third-party applications that use your old password.
Thirdly, consider using two-factor authentication to add an extra layer of protection to your account. Do not share your login credentials with anyone.
Finally, scan your computers for viruses and malware, especially if unauthorised account behaviours continue after you have changed your password. Install security patches for your operating system and applications.
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Lack of mobile connectivity
When attempting to log into your PAN account, a stable and sufficient mobile network connection is crucial. Here are some detailed instructions and suggestions to address potential issues related to lack of mobile connectivity:
Ensure Basic Requirements: First, verify that your mobile device has a stable and adequate network signal. Move to an area with better reception or restart your device to refresh its connection to the mobile network. If you're in an area with consistent poor coverage, consider using a device with a stronger antenna or try a Wi-Fi connection if available.
Check Network Settings: Confirm that your device's network settings are correctly configured and up to date. This includes verifying that your device is set to automatically select the best available network and that your mobile data is enabled. If you're using a VPN, try disconnecting to ensure the VPN isn't causing any interference.
Update Device Software: Keep your mobile device's operating system and apps updated to the latest versions. Updates often include improvements to network connectivity and can enhance your device's ability to maintain a stable connection.
Avoid Network Congestion: Try to log into your PAN account during off-peak hours when the mobile network is less congested. Network congestion can lead to slower data transfer speeds and interruptions in your connection.
Use Mobile Data Efficiently: If you have a limited mobile data plan, ensure that your data allocation hasn't been exhausted. Insufficient data can lead to a lack of connectivity. You can also try prioritizing PAN app data usage or purchasing additional data to ensure uninterrupted access.
Contact Your Mobile Network Provider: If the issue persists, reach out to your mobile network provider to identify and resolve any network-related problems in your area. They can provide insights into temporary disruptions or ongoing issues that may impact your ability to maintain a stable connection.
By following these instructions and maintaining a strong and stable mobile network connection, you should be able to successfully log into your PAN account and avoid issues related to lack of mobile connectivity.
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Frequently asked questions
You may have entered the wrong password. The account will get locked after 5 unsuccessful password attempts.
You may not have linked your PAN with your Aadhaar.
You may not have the correct login credentials.
You may have lost your PAN card.
You may not have the necessary documents to verify your identity.











































