Cody Casey
Yes, you can change your Peter Pan bus ticket, but there are a few things to keep in mind. Firstly, Peter Pan Bus Line tickets are generally non-refundable and non-transferable. However, if you are unable to travel on your scheduled departure date, you can change your ticket for a fee. The fee varies depending on the original fare of the ticket, and there may also be a standard reissue fee. It's important to note that changes must be made at least two hours before the scheduled departure time; otherwise, the ticket will be considered null and void. You can make changes to your ticket online, through the Peter Pan Bus App, or in person at a ticket counter.
| Characteristics | Values |
|---|---|
| Change ticket | Yes, but changes must be made at least two hours before the original travel date and departure time. |
| Exchange fee | $5 for tickets under $10, $10 for tickets over $10, plus the difference in cost of the new ticket. |
| Reissue fee | $10 per ticket. |
| Change ticket online | Yes, at www.peterpanbus.com. |
| Change ticket on app | Yes, on the Peter Pan Bus App. |
| Change ticket by phone | Yes, by calling +1 (800) 343-9999. |
| Change ticket in person | Yes, at a Peter Pan ticket counter. |
| Change origin and destination | No, customers will have to purchase a new ticket. |
| Change travel date, time, name | Yes. |
| Refund | Only if the 'Refundable Fare' option was selected when purchasing the ticket. |
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What You'll Learn
How to change your ticket
Peter Pan Bus Lines allows you to change your ticket, but there are a few important things to keep in mind. Firstly, changes can only be made before the scheduled departure time. Secondly, there is a standard reissue fee of $10 per ticket, plus any difference in the cost of the new ticket. Here is a step-by-step guide on how to change your Peter Pan Bus ticket:
Online
- Create an account: If you don't already have an account, you'll need to create one on the Peter Pan Bus website to change your ticket.
- Provide ticket information: Log in to your account and enter your order number, the email associated with the ticket purchase, and the last name of the buyer or passenger.
- Follow the instructions in the confirmation email: Once you've entered the required information, you'll receive an email with instructions on how to add your reservation to your account.
- Review your updated reservation: After making the necessary changes, review your updated reservation details. A new confirmation email and order number will be sent to your email.
Via the Peter Pan Bus App
You can also change your ticket using the Peter Pan Bus App. Simply log in to your account and follow the instructions to modify your reservation.
In-person
Tickets can also be exchanged in person at a Peter Pan ticket counter. You will need to provide the necessary ticket information and pay any applicable fees.
By Phone
You can contact Peter Pan Bus Lines directly at +1 (800) 343-9999 to change your ticket for a fee. Provide them with your ticket information and new travel details, and they will assist you in making the changes.
Please note that departure/arrival locations cannot be changed, and commuter tickets cannot be exchanged or extended. Additionally, Peter Pan Bus Lines does not refund, reprint, or replace misplaced, stolen, or illegible tickets.
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Change fees
Peter Pan Bus Lines allows you to change your ticket, but there are some associated fees. Firstly, tickets must be changed at least two hours before the original travel date and scheduled departure time; otherwise, the ticket will be null and void.
The reissue fee for changing a ticket is $10 per ticket, plus any difference in the cost of the new ticket. For tickets where the original fare is $10 or under, the exchange fee is $5. There is also a transaction cost of $2.50–$5.00 per ticket.
If you have a non-refundable or advance purchase ticket, you can still change your departure date and time for a fee, plus the cost difference of the new ticket. However, if you change your origin and destination, you will have to purchase a new ticket.
Tickets not exchanged prior to the scheduled departure time are not eligible for re-issue.
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Non-refundable tickets
Peter Pan Bus Line tickets are non-refundable, non-transferable, and limited as endorsed. The company is not responsible for misplaced, stolen, or illegible tickets. If you are unable to travel on your scheduled departure date, you can contact Peter Pan Bus Lines directly at +1 (800) 343-9999 or https://peterpanbus.com/request/ to change your ticket for a fee. The fee varies depending on the original fare of the ticket. For tickets where the original fare is $10.00 and under, the exchange fee is $5. For tickets where the original fare is over $10.00, the exchange fee is $10. A transaction cost of $2.50–$5.00 per ticket, as well as the difference in cost of your new ticket, will be applied.
To change a non-refundable ticket, you must do so at least two hours before the departure time specified on the original ticket. You can change your ticket in person at a Peter Pan ticket counter, online at www.peterpanbus.com, or on the Peter Pan Bus App. The travel date, time, origin, destination, and customer name can be exchanged. However, departure and arrival locations cannot be changed. If you need to change the origin and destination, you will have to purchase a new ticket.
If you choose to cancel the ticket or not travel, the cost of the ticket will not be refunded. Only tickets purchased as refundable fares are considered refundable, and only the fare portion will be refunded. Passengers may pay an optional extra fee of $18.00 to purchase a ticket with a refundable fare. If the ticket is refunded, the passenger will receive the entire cost of the ticket minus a $5.00 service charge. The refundable fare option can be selected during the purchasing process.
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Exchanging tickets in person
Exchanging Peter Pan Bus Line tickets in person:
Tickets can be exchanged in person at a Peter Pan ticket counter. Passengers who purchase tickets in person at a ticket counter will receive a paper ticket to present to the driver when boarding. The ticket exchange must take place at least two hours before the departure time specified on the original ticket. All tickets are non-exchangeable within two hours of departure and after the bus has departed.
When exchanging your ticket in person, you will need to provide the customer service agent with your original ticket, as well as any other relevant information or documentation. The agent will then be able to assist you in changing your ticket to a new date and time, provided that the departure time on your original ticket is more than two hours away.
It is important to note that there is a standard reissue fee of $10 per ticket for changing your ticket, plus any difference in the cost of the new ticket. This fee is non-refundable. For tickets where the original fare is $10 or under, the exchange fee is $5. The reissue fee and cost difference must be paid at the time of the exchange.
In addition, passengers are only able to change the travel date, time, origin, destination, and customer name. The departure and arrival locations cannot be changed, and a new ticket must be purchased if the origin and destination need to be changed.
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Online changes
Peter Pan Bus Lines allows you to change your ticket online, via their website or mobile app. Here is a step-by-step guide on how to do it:
Step 1: Log in to your PERKS account
If you don't have a PERKS account, you will need to create one on the Peter Pan Bus website or mobile app.
Step 2: Navigate to "My Trips"
Once you are logged in, click on "My Trips" and then "Add Trip."
Step 3: Enter ticket information
You will need to enter your order number, the email address associated with the ticket purchase, and the last name of the buyer or passenger.
Step 4: Check your email
After entering the required information, you will receive an email with the subject line "Add your reservation!" Click on the link in the email to add the trip to your account.
Step 5: Review your trip details
Log in again and click on "View Trip Details" to see the details of your trip.
Step 6: Make changes
To make changes to your trip, click on the "RESCHEDULE" button. You can change the travel date and time, origin, destination, and customer name for a fee. The exchange fee is $5 for tickets with an original fare of $10 or under, and $10 for tickets with an original fare of over $10. A transaction fee of $2.50 to $5 will also be applied, along with any difference in the cost of the new ticket.
Please note that changes must be made at least two hours before the original departure time. Departure locations cannot be changed, and tickets are non-refundable unless the 'Refundable Fare' option was selected.
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Frequently asked questions
Yes, you can change your ticket for a fee. You can do this online, on the Peter Pan Bus app, or in person at a ticket counter.
There is a standard reissue fee of $10 per ticket, plus any difference in the cost of the new ticket. For tickets where the original fare is $10 and under, the exchange fee is $5.
Changes must be made at least 2 hours before the scheduled departure time.
No, the origin and destination cannot be changed. You will need to purchase a new ticket if you need to change these details.
Only tickets purchased as refundable fares are refundable. You must submit a request at least 24 hours before the departure date and time.
