Valvoline Oil Change: Does It Include An Oil Pan Gasket Swap?

Valvoline Instant Oil Change is a quick, easy, and trusted partner for oil change and other maintenance services. However, there have been several complaints about their service quality, including issues with oil leaks, improper installation of parts, and even damage to vehicles. In some cases, customers have had to seek repairs from independent mechanics or dealerships, incurring additional costs. While Valvoline has addressed some of these complaints, there are concerns about their responsiveness and honesty in taking responsibility for mistakes. It is important for customers to be vigilant and informed about their vehicle's maintenance to ensure proper care and avoid potential issues with oil changes or other services provided by Valvoline or any other service provider.

Valvoline may overtighten the oil pan bolt, causing it to leak

In one instance, a Valvoline customer reported that the company overtightened and stripped their oil pan bolt. The customer noticed small oil spots on their driveway and, upon further inspection, found that the oil was leaking from the pan bolt. When confronted, the Valvoline manager initially denied responsibility but eventually offered a free oil change. After some back and forth, the company agreed to pay for another shop to fix the issue.

Another Valvoline customer reported a similar issue of a leaking oil pan bolt after an oil change. The bolt was overtightened, causing the threads in the oil pan to strip. This is a common issue with Honda engines, as the oil pan is made of aluminum, which is softer than the steel bolt. As a result, the threads can pull out or cross-thread, leading to oil leaks.

It is important to note that Valvoline technicians are required to inform customers if they use a quick plug or a temporary fix. If the issue occurs after a Valvoline oil change, customers can request that the company fix the stripped plug or pay for the repairs at another shop.

Valvoline may deny responsibility for damage caused during an oil change

While Valvoline aims to provide quality oil change services, there have been instances where customers have reported issues and damage to their vehicles following an oil change at Valvoline. Some reviews mention instances of improper installation of the drain plug, leading to oil leaks and engine damage. In one case, a customer reported that Valvoline initially admitted fault for improper installation of the drain plug but later denied responsibility for the damages. Another customer reported that Valvoline denied responsibility for a leaking oil pan gasket after an oil change, claiming that it was not their fault.

It is important to note that Valvoline has a customer service team and a process for handling complaints and claims. However, some customers have expressed dissatisfaction with Valvoline's response to their issues, claiming that the company failed to take responsibility or provide satisfactory resolutions. In some cases, customers have had to seek legal recourse to hold Valvoline accountable for the damage caused.

To avoid potential issues and disputes, it is advisable for vehicle owners to carefully review Valvoline's terms and conditions before availing their services. It is also recommended to have a basic understanding of vehicle maintenance and to inspect any work done by mechanics to ensure that it meets the required standards and does not cause any damage to the vehicle.

Valvoline may not be trustworthy with your vehicle

One common issue is their failure to take responsibility for mistakes. In several instances, customers have reported that Valvoline technicians made errors during routine services, such as oil changes, which resulted in subsequent problems for the vehicle owners. These issues include overtightening and stripping bolts, mixing coolant types, and failing to replace oil caps. In many of these cases, Valvoline staff denied any wrongdoing and refused to take responsibility for rectifying the issues they caused.

There are also concerns about the quality of parts and products used by Valvoline. Some customers have reported receiving old or counterfeit products, such as batteries and transmission fluids, which have caused significant damage to their vehicles. In one case, a customer received an old battery that later exploded, causing extensive damage to their car.

Furthermore, there are reports of unprofessional and poorly trained staff at Valvoline. Some customers have shared experiences of staff being rude, incompetent, and even working under the influence of substances. There are also concerns about the safety of vehicles left in their care, with one person reporting that their car was almost dropped by Valvoline employees.

Additionally, there are doubts about the integrity of their services. Some customers suspect that Valvoline technicians may not always perform the services they charge for. For example, one person shared an experience where Valvoline tried to charge them for an air filter they did not need, and another reported being overcharged for a transmission fluid change that may not have been necessary.

While Valvoline offers a quick and convenient service, the numerous reports of issues, untrustworthy practices, and unprofessional staff suggest that they may not be trustworthy with your vehicle. It is always important to do your research and read reviews before entrusting your vehicle to any service center.

Valvoline may not be qualified to work on your vehicle

One common issue is that Valvoline technicians may overtighten or strip the oil drain plug, leading to leaks. In some cases, they have denied responsibility and tried to blame previous mechanics for the issue. This can cause significant damage to your vehicle, requiring costly repairs.

Another concern is their lack of attention to detail. There have been reports of Valvoline technicians giving incorrect advice, such as instructing a customer to simultaneously press the brake and gas pedals for 60 seconds, resulting in a loose brake pedal and a safety hazard. They have also been known to offer unnecessary services, such as transmission flushes, and use generic fluids that may not be suitable for your car.

Furthermore, Valvoline has a history of poor customer service. When issues arise, they often deny responsibility and try to shift the blame elsewhere. They may also offer inadequate solutions, such as using a "pan saver" plug instead of properly repairing a stripped oil pan.

In addition, their technicians may lack the necessary skills and training. There have been reports of Valvoline employees using marijuana while on the job, which could impair their judgment and lead to mistakes.

Finally, taking your vehicle to Valvoline can result in unexpected costs. While their prices may seem attractive, their services may end up causing more harm than good. In the long run, you may end up spending more money to fix the issues they create.

For these reasons, it may be prudent to seek alternative options for your vehicle's maintenance. Consider finding a trusted independent mechanic or taking your car to the dealership for service. While it may cost more upfront, you can have peace of mind knowing that your vehicle is in qualified hands.

Valvoline may not be the best option for an oil change

One common issue is that Valvoline technicians have been known to overtighten and strip oil pan bolts, leading to leaks and further complications. In some cases, they have denied responsibility and refused to fix the issues they caused. This has resulted in customers having to spend additional time and money to get the problems resolved.

There have also been reports of Valvoline not properly training their technicians, who then make mistakes during the oil change process. For example, in one instance, a technician removed the gasket from the drain plug and reinstalled it without the gasket, causing a significant oil leak. In another case, a technician forgot to put the oil cap back on after the oil change, leading to oil splattering all over the engine bay and chassis.

Furthermore, Valvoline has been accused of upselling unnecessary services and taking advantage of customers who may not have extensive knowledge about cars. In one instance, an elderly customer with dementia was charged for looking at her air conditioner, even though Valvoline does not service air conditioners.

Additionally, some customers have reported that Valvoline did not actually change their oil, but rather topped it off and pretended to change it. This is a common issue with quick lube places, and it is always better to take your car to a dealer or an independent shop that will do a proper drain and fill with the correct fluid.

Overall, while Valvoline may be convenient, their services come with a lot of risks and potential issues. It is always better to find a good mechanic or a trusted dealer who will take the time to do the job right and stand behind their work if any problems arise.

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