
If you have a complaint regarding your PAN card, you can check its status online. After submitting your complaint, you will be given a coupon or complaint number. You can then use this number, along with your PAN number, to check the status of your query. You can also check the status of your PAN card complaint via the SPARSH portal, under the Income Tax Department of India. Alternatively, you can check the status of your PAN card complaint by sending an SMS with the text NSDLPAN followed by your 15-digit acknowledgement number to 57575. If your query is related to tax filing, you can contact the Income Tax Department, which has launched the Tax Information Network (TIN) to manage PAN applications, check their status, and aid with complaints.
| Characteristics | Values |
|---|---|
| How to check the status of a PAN card complaint | Online via the portal used to register the complaint |
| Requirements to check the status of a PAN card complaint | Complaint/coupon number and PAN number |
| How to file a PAN card complaint | Online via the NSDL or UTIISL websites, or offline via a PAN Card centre |
| Customer care numbers for queries regarding PAN cards | NSDL: 020 27218080, 08069708080 |
| UTIITSL: 033 40802999, 91 33 40802999 | |
| Time taken to resolve a PAN complaint | Up to 30 days |
| How to check if a PAN card is active or deactivated | Visit the Income Tax Department's e-filing website and click on "Verify Your PAN Status" |
| How to check PAN status via SMS | Send an SMS with the text "NSDLPAN" followed by the 15-digit acknowledgement number to 57575 |
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What You'll Learn

Check the status of your PAN card complaint online
You can check the status of your Permanent Account Number (PAN) card complaint online. Here is a step-by-step guide on how to do it:
Before you begin
When you submit a PAN card complaint, you will receive a coupon/complaint number. You will need this number to check the status of your complaint, so make sure you keep it safe.
Step 1: Visit the online portal
To check the status of your PAN card complaint, you will need to visit the same online portal that you used to register your complaint.
Step 2: Enter your details
On the portal, you will need to enter your coupon/complaint number, as well as your PAN number.
Step 3: View the status
Once you have entered your details, simply submit them, and the status of your complaint will appear on the screen.
Other ways to check your PAN card status
There are a few other ways to check the status of your PAN card or application.
- SMS service: You can check the status of your PAN card via SMS. Send an SMS with the text "NSDLPAN" followed by your 15-digit acknowledgement number to 57575.
- E-payment Services website: The Indian Customs EDI System website provides a service to download the RES package, which is a desktop application that provides an easy interface to declare products and generate files.
- National Government Services Portal: You can lodge your grievance related to the PAN card with the Income Tax Department online. You can also check the status of your registered grievances on this portal.
- NSDL or UTIISL websites: Depending on the nature of your complaint, you can visit the NSDL or UTIISL websites for more information.
- PAN Card centres: You can find your nearest PAN Card centre by visiting the Protean NSDL website and entering either your PIN code or state/city.
- Income Tax Department's e-filing website: Visit the Income Tax Department's e-filing website and click on the "Verify Your PAN Status" option to check if your PAN card is active or deactivated.
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File a complaint in-person at a PAN Card centre
If you would like to file a complaint in person, you can visit your nearest PAN Card centre. To find your nearest centre, visit the Protean NSDL website and enter your PIN code or state/city.
Once you have found your nearest centre, you can visit and submit your complaint in person. After submitting your complaint, you will be provided with a coupon/complaint number. You can use this number to check the status of your complaint.
It is important to address issues with your PAN card, as it is a crucial identification document in India. Errors in personal information, such as names, dates of birth, and addresses, must be corrected as soon as possible. Other common issues include mismatched photos, undelivered cards, and illegible cards.
If you fail to receive your PAN card, you should file a complaint so that the NSDL or UTI can resend it. You can also call the customer care helpline to register complaints or submit them through various online portals.
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Contact the Income Tax Department for tax filing queries
To contact the Income Tax Department for tax filing queries, you can use the online portal to lodge your grievance related to the Permanent Account Number (PAN). You can also check the status of your registered grievances online. The department provides a form that needs to be filled out with relevant details to register a complaint.
The Income Tax Department also offers a dedicated customer care phone line for assistance with tax-related queries. You can reach them at 020-27218080 daily between 7 am and 11 pm.
Additionally, the department provides online resources and a help section on their website to address common queries related to e-filing of tax returns and forms. This includes information on generating static passwords and e-verifying your tax returns using various methods.
For queries related to PAN card application status, updates, or corrections, you can utilise the Protean Online PAN Services Portal to easily check the status of your application and make any necessary changes to your PAN information.
Remember that as per the provisions of Section 272B of the Income Tax Act, 1961, a penalty of ₹10,000 can be imposed for possessing more than one PAN card. Therefore, ensure you provide accurate information and stay compliant with the tax regulations.
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Submit a PAN grievance via email
To submit a Permanent Account Number (PAN) grievance via email, follow these steps:
First, navigate to the National Government Services Portal to lodge your grievance with the Income Tax Department. You will need to fill out a form with certain details, as specified by the department. Make sure to have all the necessary information ready before starting, including your PAN number and any relevant coupon or receipt numbers.
In the form, you will be required to provide personal details such as your name, father's name, date of birth, phone number, address, and email address. Additionally, you will need to include the date of your application and a brief description of your grievance in the Applicant Remark field.
It is important to carefully fill out the form with accurate information to ensure the successful submission of your PAN grievance. Once completed, you can submit the form online. After submission, you will be able to check the status of your grievance through the SPARSH portal of the Income Tax Department of India. Simply enter your PAN number, complaint number, or coupon number to view the status of your complaint.
For further assistance, you can refer to the Protean Online PAN Services Portal to update or correct your PAN information or contact their customer care team directly by calling the number provided on their website. Additionally, you can explore the NSDL and UTI websites for more information on checking the status of and filing PAN grievances.
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Check your PAN card status via SMS
Checking your PAN card status via SMS is a convenient and straightforward process. Here is a step-by-step guide to help you through it:
Step 1: Know the SMS Format
To check your PAN card status via SMS, you need to send a text message to a designated number. The format of the SMS is crucial and should be followed accurately. The standard format is "NSDLPAN" followed by your 15-digit acknowledgement number. For example, if your acknowledgement number is 123456789123456, the SMS would be: NSDLPAN 123456789123456.
Step 2: Send the SMS
Once you have composed the SMS in the correct format, send it to the designated number, which is 57575. Make sure you have sufficient network coverage and SMS service to send the message successfully.
Step 3: Wait for the Response
After sending the SMS, you will need to wait for the response, which will provide you with the status of your PAN card application. The response time may vary, but it is typically prompt. If you don't receive a response within a reasonable timeframe, you can resend the SMS or try alternative methods to check your PAN card status.
Additional Information:
It is important to note that the SMS service is not the only way to check your PAN card status. There are also online portals, self-service options, and interactive voice response (IVR) systems available for tracking your PAN card application status. Additionally, you can contact the call center for assistance if you require more personalized support or have further queries.
By following these steps, you can conveniently check your PAN card status via SMS and stay informed about the progress of your application. Remember to keep your acknowledgement number handy, as it is essential for tracking your PAN card application.
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Frequently asked questions
You can check the status of your PAN card complaint online by visiting the portal of SPARSH under the Income Tax Department of India. After entering your PAN number, complaint number, or coupon number, the status of your complaint will be displayed.
To check the status of your PAN card complaint via SMS, send an SMS with the text "NSDLPAN" followed by your 15-digit acknowledgement number to 57575.
Visit the Income Tax Department's e-filing website and click on the "Verify Your PAN Status" option. If your PAN is active, a message will appear confirming its active status along with your basic details.











































