Emilie Meyer
Novartis offers a range of support services for patients through its Patient Assistance Now Oncology (PANO) program. PANO is a support center that provides information and guidance to patients on their eligibility for various Novartis Oncology Patient Support programs. To access these cost-saving programs, patients need to fill out and submit a Service Request Form (SRF). New patients can apply online through the PANO program, while reenrolling patients need to download the Novartis Patient Assistance Foundation (NPAF) application form. Patients seeking NPAF assistance must also submit an SRF. PANO also offers a Patient Navigator Program for select Novartis Oncology products, providing one-on-one support to patients.
| Characteristics | Values |
|---|---|
| How to apply for PANO | New patients can apply online through the Patient Assistance Now Oncology (PANO) program by calling 1 800 282 7630. |
| Re-enrolling patients | Download the NPAF application form in English or Spanish. |
| Income limits | To be eligible, patients must meet the income guidelines, which vary by product and household size. |
| Enrollment requirements | Patients must have private/commercial health insurance that covers the cost of the prescribed Novartis medicine. |
| Patient Support | Novartis Patient Support provides patients with ongoing help to start, stay, and save on their treatment plan. |
| Patient Assistance Foundation (NPAF) | NPAF is an independent non-profit organization that provides Novartis medications free of cost to eligible patients who have limited or no prescription insurance coverage and cannot afford the cost of their medication. |
| PANO Service Request Form (SRF) | Patients must fill out their portion of the PANO SRF online, after which the prescribing physician can complete their portion of the SRF. |
| PANO Support | PANO is a support center consisting of insurance specialists and case managers who provide access to information regarding various services. |
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What You'll Learn
New patients can apply online
Novartis offers a range of support services for patients, including the Patient Assistance Now Oncology (PANO) program. PANO is a support centre consisting of insurance specialists and case managers who provide access to information regarding various services.
New patients seeking assistance from the Novartis Patient Assistance Foundation (NPAF) are required to submit an SRF. NPAF is an independent non-profit organisation that provides Novartis medications at no cost to eligible patients with limited or no prescription insurance coverage. Patients who meet the eligibility requirements may be qualified to receive Novartis medications at no cost. To apply for NPAF support, submit the HCP Service Request Form to PANO.
Patients with commercial insurance, a valid prescription, and a denial of insurance coverage based on a prior authorization requirement may receive a monthly maintenance dose for up to 12 months or until insurance coverage approval. Additionally, eligible patients can receive up to 12 months of FABHALTA for free while coverage is pursued.
Novartis also offers the Novartis Oncology Universal Co-pay Program, where eligible patients with private insurance may pay $25 per month, with Novartis paying the remaining co-pay up to $15,000 per calendar year, per product. To find out more about eligibility, patients can visit Copay.NovartisOncology.com or call 1-877-577-7756.
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Re-enrolling patients can download the NPAF application form
The Novartis Patient Assistance Foundation (NPAF) provides Novartis medication free of cost to eligible patients without insurance coverage or who cannot afford the medication. Patients seeking NPAF assistance are required to submit a Service Request Form (SRF). The SRF includes a patient half and an HCP half. The form can be submitted online or by faxing it to PANO at 1-888-891-4924.
To re-enroll, patients can download the NPAF application form in English (PDF 0.2 MB) or Spanish (PDF 0.2 MB). There are income limits to be eligible for the Novartis Patient Assistance Foundation. To qualify, patients must meet the income guidelines, which may vary by product and household size. To check eligibility, click on the link provided.
New patients can apply online through the Patient Assistance Now Oncology (PANO) program by calling 1 800 282 7630 or by visiting the website. PANO is a support center consisting of insurance specialists and case managers who provide access to information regarding an array of services. Through one-on-one guidance with a dedicated case manager, patients will discover which Novartis Oncology Patient Support programs they are eligible to receive and may also be referred to other services. PANO also offers drug-specific programs for several medications, including Kisqali Care.
The Novartis Patient Navigator Program is available for select Novartis Oncology products. Patient Navigator services do not involve the practice of nursing or provide clinical advice and counseling. Novartis Patient Assistance Foundation (NPAF) is independent of Novartis Oncology Patient Support. Not all Novartis Oncology medicines are currently supported by NPAF.
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Patients must meet income guidelines
To qualify for assistance from Novartis Patient Assistance Now (PANO), patients must meet certain income guidelines. These guidelines are in place to ensure that the program reaches those who need it the most and that eligible patients can access Novartis medicines at no cost.
The income guidelines are typically based on a patient's annual income and household size. This information is used to determine the patient's financial need and eligibility for the program. Patients must provide documentation to verify their income, such as recent pay stubs, tax returns, or other official records.
The specific income limits can vary depending on the program and the medication being requested. Novartis PANO offers different levels of assistance, and the income thresholds may differ for each level. Patients can visit the PANO website or contact the Novartis PANO support team directly to understand the specific income guidelines relevant to their particular situation.
In general, patients whose income falls below a certain percentage of the Federal Poverty Level (FPL) are likely to be eligible for assistance. The FPL is adjusted annually and takes into account factors such as family size and state of residence. Patients whose income is slightly above the FPL may still qualify for assistance but may be subject to different program requirements or copayment obligations.
It is important to note that the income guidelines are just one aspect of the eligibility criteria for Novartis PANO. Other factors, such as medical condition, insurance status, and residency requirements, may also be considered. Patients must meet all the specified criteria to be accepted into the program and receive ongoing support.
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The Novartis Patient Navigator Program is available for select products
Novartis offers a range of patient support services through the Patient Assistance Now Oncology (PANO) program. PANO is a support centre consisting of insurance specialists and case managers who provide access to information on various services.
The Novartis Patient Navigator Program is one such service, available for select Novartis Oncology products. Patient Navigator services do not involve the practice of nursing or the provision of clinical advice and counselling. Novartis also offers the Novartis Patient Assistance Foundation (NPAF), which is an independent non-profit organisation that provides Novartis medications at no cost to eligible patients who have limited or no prescription insurance coverage and cannot afford the cost of their medication.
To apply for NPAF support, patients must submit the HCP Service Request Form to PANO. New patients seeking NPAF assistance are required to submit an SRF. This form can be submitted online or by faxing it to PANO at 1-888-891-4924. The form includes a patient half and an HCP half, and the submission process is designed to be flexible for both parties. Once the patient has submitted their half of the form, they will receive a confirmation number, and the HCP can then submit their half.
Novartis also offers drug-specific programs for several medications, including Kisqali Care. Enrollment requirements for these programs vary by drug. Patients may be eligible for this program if they have private/commercial health insurance that covers the cost of the prescribed Novartis medicine, do not participate in Medicare, Medicaid, or other federal or state healthcare programs, and are a resident of the United States or Puerto Rico.
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Patients can call Novartis Patient Support for assistance
Through one-on-one guidance with a dedicated case manager, patients will discover which Novartis Oncology Patient Support programs they are eligible to receive and may also be referred to other services. PANO provides insurance benefit verification, information about financial assistance options, patient support counsellors, and patient navigators.
Patients seeking assistance from the Novartis Patient Assistance Foundation (NPAF) are required to submit an SRF. NPAF is an independent non-profit organisation that provides Novartis medications free of cost to eligible patients who have limited or no prescription insurance coverage and cannot afford the cost of their medication. Patients who meet the eligibility requirements may be qualified to receive Novartis medications at no cost.
To apply for NPAF support, submit the HCP Service Request Form to PANO. Patients can call 1-800-277-2254 to learn more about how NPAF can help. Requests for support from the Novartis Patient Assistance Foundation, Inc. (NPAF) must also go through PANO. For a patient to access these cost-saving programs, a service request form (SRF) must be filled out and submitted. The form can be submitted online or by faxing to PANO at 1-888-891-4924.
Patients who have already been prescribed PLUVICTO can call Novartis Patient Support for assistance from the Patient Support Team at 1-844-638-7222, Monday-Friday, 8:00 AM – 8:00 PM ET, excluding holidays.
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Frequently asked questions
PANO (Patient Assistance Now Oncology) is a support centre consisting of insurance specialists and case managers who provide access to information regarding an array of services.
There is no need to reapply for Novartis PANO. Once enrolled, patients can access support from PANO indefinitely.
New patients can apply online through the Patient Assistance Now Oncology (PANO) program by calling 1 800 282 7630.
NPAF is an independent non-profit organisation that provides Novartis medications free of cost to eligible patients who have limited or no prescription insurance coverage and cannot afford the cost of their medication.
The Novartis Oncology Universal Co-pay Program allows eligible patients with private insurance to pay $25 per month, with Novartis paying the remaining co-pay, up to $15,000 per calendar year, per product.
